http://otrs.org/, http://www.otrs.com/en/
http://lists.otrs.org/cgi-bin/listinfo/otrs http://lists.otrs.org/pipermail/otrs http://wiki.otrs-forum.de/index.php?title=Main_Page cheers, Thomas ____ t.j. loeffler ____________________ swiss federal institute of technology department of earth sciences institute of geology sonneggstr. 5, NO G 60 8092 zurich, switzerland +41 44 632 5696 phone 044 658 3311 Polyphone _____________________________________ __________ www.erdw.ethz.ch<http://www.erdw.ethz.ch> _____________ From: Jay Dale [mailto:[email protected]] Sent: Thursday, April 15, 2010 9:23 PM To: NT System Admin Issues Subject: Helpdesk software Hey all, I'm looking for some kind of helpdesk software we can utilize not only for our internal ticket tracking and submittal, but also for customers of ours to submit via email or a link on our KB site. I've noticed a couple like ManageEngine, Numara Track-IT, and InverseFlow. Has anyone had experience with these, and would recommend them? Or would recommend something similar to what we require? Thanks, Jay Jay Dale I.T. Manager, 3GiG Mobile: 713.299.2541 Email: [email protected]<mailto:[email protected]> Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
