The BES and BE servers are connected over a WAN link. What confuses us, though, is this delay just started about 10 days ago. Prior to that the messages would sometimes hit my BB a second or two before they'd appear in my Outlook folders.
I know, I know... "what changed?" That's what I'm trying to determine... Perhaps a BE server reboot is in order. Die dulci fruere! Roger Wright ___ On Mon, May 10, 2010 at 12:22 PM, Brian Hintz <[email protected]> wrote: > Assuming this BES and BE server are separated by a WAN link, you may be > running into a common problem with the BES product. > > RIM usually recommends that the BES is as close to the mailbox as possible. > The latency between the BES and the mailbox can prevent the UDP messages > from reaching the BES messaging agent in a timely manner so mail isn't > picked up and delivered to the handset in real time. > > The 20 minute delay is the manual mailbox reconciliation process that the > BES runs to catch any mail that is missed. > > See this link in the RIM KB for an explanation of latency impact - > http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB14139&sliceId=SAL_Public&dialogID=53728817&stateId=0%200%2027577931 > > and this one for debugging steps - > http://www.blackberry.com/knowledgecenterpublic/livelink.exe/fetch/2000/7979/1181821/278286/745137/Capacity_Planning_and_Performance_Tuning_for_Environments_Using_the_BlackBerry_Enterprise_Solution.pdf?nodeid=973626 > > > > On Mon, May 10, 2010 at 10:45 AM, Roger Wright <[email protected]> wrote: >> >> Our BES server is located in the parent office where the Exchange 2003 >> FE server resides and the Exchange BE server is in our local office. >> >> For the past week or so BB messages are arriving about 10-20 minutes >> behind the time the messages hit the users's mailboxes on our BE >> server, for both AT&T and Verizon clients. Our parent office >> indicates no problem for their users. >> >> Does this sound like a FE, BE, or BES issue? >> >> >> >> Die dulci fruere! >> >> Roger Wright >> ___ >> >> ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ >> ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
