Kace recently restructured their licensing, the license is now for all modules rather than per individual module.
Regards Tony Patton Desktop Operations Cavan Ext 8078 Direct Dial 049 435 2878 email: [email protected] From: "Tom Miller" <[email protected]> To: "NT System Admin Issues" <[email protected]> Date: 21/06/2010 13:51 Subject: RE: Helpdesk software We are moving to the KBox help desk solution. It comes with the KBox desktop/server management solution, but I think you can by that module stand-alone. It seems pretty flexible, and Kace uses the same module for their customers. >>> Jay Dale <[email protected]> 6/20/2010 9:15 PM >>> I sent this back in April, and we're still looking. I am now looking for hosted helpdesk solutions as well, currently trying out Salesforce. What we need is to be able to utilize multiple SLA's for multiple clients and get away from software that's geared more towards internal usage. Most of the software I tried either uses one SLA for multiple clients, or multiple SLA's for one client. Anyone have any recommendations? Thanks, Jay From: Jay Dale [mailto:[email protected]] Sent: Thursday, April 15, 2010 2:23 PM To: NT System Admin Issues Subject: Helpdesk software Hey all, I?m looking for some kind of helpdesk software we can utilize not only for our internal ticket tracking and submittal, but also for customers of ours to submit via email or a link on our KB site. I?ve noticed a couple like ManageEngine, Numara Track-IT, and InverseFlow. Has anyone had experience with these, and would recommend them? Or would recommend something similar to what we require? Thanks, Jay Jay Dale I.T. Manager, 3GiG Mobile: 713.299.2541 Email: [email protected] Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. This e-mail is intended only for the addressee named above. The contents should not be copied nor disclosed to any other person. Any views or opinions expressed are solely those of the sender and do not necessarily represent those of QUINN-Insurance Limited (Under Administration), unless otherwise specifically stated . As internet communications are not secure, QUINN-Insurance Limited (Under Administration) is not responsible for the contents of this message nor responsible for any change made to this message after it was sent by the original sender. Although virus scanning is used on all inbound and outbound e-mail, we advise you to carry out your own virus check before opening any attachment. We cannot accept liability for any damage sustained as a result of any software viruses. ==================================================================== QUINN-Insurance Limited (Under Administration) is regulated by the Financial Regulator and regulated by the Financial Services Authority for the conduct of UK business. ==================================================================== QUINN-Insurance Limited (Under Administration) is registered in Ireland, registration number 240768 and is a private company limited by shares. Its head office is at Dublin Road, Cavan, Co. Cavan. This message is for the designated recipient only and may contain privileged, proprietary, or otherwise private information. If you have received it in error, please notify the sender immediately and delete the original. Any other use of the email by you is prohibited. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
