System Center Service Manager does this.
From: James Rankin [mailto:[email protected]] Sent: Wednesday, August 11, 2010 5:55 PM To: NT System Admin Issues Subject: Re: Software To Manage New Server Requests What you are looking for we have integrated into our helpdesk package. It comes through not as a break-fix category but as an Install, Move, Add or Change (IMAC), a term I think I pinched from my time at EDS. With regards to recommending a good helpdesk solution, though, I've never seen one that did everything I wanted. So we designed our own, which actually is used for our HR and Finance departments too. Depending on your environment and what audit requirements you have to satisfy, an email template may be all you need. ASB is right, define your process, then find or make a tool to fit your needs. On 11 August 2010 17:45, Andrew S. Baker <[email protected]> wrote: Are you looking for a tool or a process? You should define the process you want/need first, then obtain or construct a tool to support it. I'd recommend tying this to an incident management system of some sort, of which there are plenty free ones available such as http://www.sysaid.com ASB (My XeeSM Profile) <http://XeeSM.com/AndrewBaker> Exploiting Technology for Business Advantage... Signature powered by <http://www.wisestamp.com/email-install> WiseStamp On Wed, Aug 11, 2010 at 12:42 PM, Stu Packett <[email protected]> wrote: What are you all using to manage new server requests? Currently, someone just emails the system admins what they need and we take it from there. We're looking for something like a web based form for them to fill out like server name, memory, cpu, etc requirements. For example, a developer asks for a new server via this form and we system admins approve it or disapprove it. We're looking for something that can easily be documented in case we need to look back later in time regarding a new server request. Maybe this is also a solution for change management which we don't have either. -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
