I'm currently a light-weight Web+Center user, but I really like the SysAid interface and functionality. Just more comprehensive than we need at this time.
Roger Wright ___ When it's GOOD there ain't nothin' like it, and when it's BAD there ain't nothin' like it! On Sat, Sep 11, 2010 at 12:39 PM, Paul Hutchings <[email protected]>wrote: > The software that our Help Desk use is reaching EOL and the vendor has > quoted crazy money to upgrade to the latest and greatest, so I’ve been asked > to take a look at what’s about, and there’s a lot about hence I’d appreciate > any personal recommendations. > > > > Our list of requirements is pretty simple, a web interface would be nice, > the ability to automatically log requests from email would be nice as would > being able to update a ticket and notify the requester by email. > > > > Also some sort of workflow i.e. if a ticket is opened for “New Software > Order” you can’t close the ticket until you check off the “Action 1” and > “Action 2” tasks. > > > > Also being able to pull info from SQL would be good i.e. it would let you > pick “Asset ID” from an existing database field. > > > > We’d also like it to be able to hook into AD/LDAP to help you pick the user > who’s creating the ticket, though also being able to enter a random name is > a requirement (could be an onsite customer). > > > > Not really concerned whether it’s commercial or open source, something that > runs on Windows would be preferable, we already have a SQL server. > > > > Thanks very much, > > Paul > ------------------------------ > *MIRA Ltd* > > Watling Street, Nuneaton, Warwickshire, CV10 0TU, England > Registered in England and Wales No. 402570 > VAT Registration GB 114 5409 96 > > The contents of this e-mail are confidential and are solely for the use of > the intended recipient. If you receive this e-mail in error, please delete > it and notify us either by e-mail, telephone or fax. You should not copy, > forward or otherwise disclose the content of the e-mail as this is > prohibited. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
