No, but the engineers and/or production team can...if you can get that far.

Ant it isn't that they can't tell you, it's that they probably WON'T tell you 
one way or the other, unless you happen to know or work with the engineer(s) 
quite a bit at a personal level.

Also, in manufacturing, there may be slight enough differences in two different 
parts that while either would work just fine, they are not the same part. 
Therefore, the manufacturer cannot use the alternate or even acknowledge its 
potential use because it would revoke any certifications (such as UL Listing). 
The manufacturer could get into BIG trouble if they used or substituted a part 
that wasn't part of the UL Listed design and still included the UL label on the 
finished product... I'm assuming the European entity (CE, or Conformité 
Européene) would have similar rules/repercussions...although my understanding 
is that CE is not quite as strict as UL, and in the US, a CE won't be 
sufficient. UL is typically required.

I know this because I used to work in manufacturing. We needed a particular 
Square D power transformer to finish out an order for manufacturing. I was a 
materials controller, and bet the Plant Manager I could find one that would 
work. I found an IDENTICAL transformer in stock with one exception - there was 
a tap on the output of the transformer, dividing the secondary winding in two. 
The rating of the TOTAL of the secondary winding was the same as the needed 
part, and the engineering team agreed that it would work. He acknowledged that, 
and I won the bet.

However, the sticking point was the UL label. ANY change in design requires UL 
approval and listing in order to be sold under the classification as being "UL 
Listed". The customer required UL listing on the finished product, and because 
the transformer was a different part, we could not legally place the UL label 
on the product. Also, if there had ever been an issue with the finished 
product, and the customer found out that we made a non-UL approved part 
substitution, we could have been sued and would probably have lost, even if the 
part had not caused the problem.

How about them apples?!?

Jonathan L. Raper, A+, MCSA, MCSE
Technology Coordinator
Eagle Physicians & Associates, PA
[email protected]
www.eaglemds.com

-----Original Message-----
From: Matthew W. Ross [mailto:[email protected]]
Sent: Monday, October 04, 2010 4:32 PM
To: NT System Admin Issues
Subject: Re: OT: DataMax thermal printers

As with most "odd parts", I always assume that different models take the 
different parts. In other words, assume the worst. I've had parts from the same 
model of product not work with different _revisions_ of the same hardware.

That being said, the manufacturer can't tell you if the parts are 
interchangeable? How sad.


--Matt Ross
Ephrata School District


----- Original Message -----
From: John Aldrich
[mailto:[email protected]]
To: NT System Admin Issues
[mailto:[email protected]]
Sent: Mon, 04 Oct 2010
12:14:37 -0700
Subject: OT: DataMax thermal printers


> Hey, everyone.
>
> We have a DMX-600 here that the print head is going bad quickly. According
> to the manufacturer, that model is discontinued and parts aren't even
> available for it any longer. According to our VAR, the replacement is an
> H-6308. There are apparently two configurations for this, one with a large
> vertical LCD panel and one with a smaller, horizontal LCD panel. I don't
> know if there is any functional difference between the two versions. My
> guess is that there is not. Does anyone on this list have any experience
> with this printer? Feel free to email me off-list if you'd like.
>
>
>
> Our VAR says that the tall LCD version isn't going to be available until the
> end of this month, but we can get the small-LCD version within a week. I
> just need to know if there is any real difference between the two besides
> the LCD size. J
>
>
>
> Thanks..
>
>
>
> John-AldrichPerception_2
>
>
>
>
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