Our experience was that it was slow and buggy. We used the hosted solution and their site was down a lot. The client piece for connecting to the hosted solution would require emptying of cache (it uses an IE component) frequently to work correctly. Also, the client would be updated frequently (I assume to fix bugs) but no notification would be made about it.
From: [email protected] [mailto:[email protected]] Sent: Wednesday, October 13, 2010 8:32 AM To: NT System Admin Issues Subject: RE: ConnectWise We also decided not to pursue ConnectWise. To be fair they have done some serious changes in the past 3 to 4 months from what I have been told, but its product was too buggy for our use when we looked at it. I know a few clients using it and have said they get around the issues. We chose Autotask, and we also purchased a product called RapidFire which is an Fat Client using their Open API to pull info directly down. We get a fat client which we liked about Connectwise, but we get it for Autotask. A bonus is we don't have to purchase/maintain or monitor another box as its all hosted. Greg Sweers CEO <http://www.acts360.com/> ACTS360.com P.O. Box 1193 Brandon, FL 33509 813-657-0849 Office 813-758-6850 Cell 813-341-1270 Fax From: Jay Dale [mailto:[email protected]] Sent: Tuesday, October 12, 2010 10:28 PM To: NT System Admin Issues Subject: RE: ConnectWise May I ask why you stopped using it and did you switch to another solution? I'm working with the Hosted solution - was that what you used? Thanks! Jay From: Rod Trent [mailto:[email protected]] Sent: Tuesday, October 12, 2010 2:06 PM To: NT System Admin Issues Subject: RE: ConnectWise >From my experience (stopped using it in February) it is a very buggy product. It works, but will give you fits. From: Jay Dale [mailto:[email protected]] Sent: Tuesday, October 12, 2010 3:01 PM To: NT System Admin Issues Subject: ConnectWise Hey all, We are about to utilize ConnectWise and wanted to find out if anybody currently uses them or know of anyone that uses them. We are utilizing their hosting implementation and have a 120 day trial period. We are a small IT business of about 6 people but have a clientele of 100 or so businesses. We think this will help to really organize and streamline the business. Any comments or opinions welcome. Thanks, Jay Jay Dale Senior Systems Administrator Unetek, Inc. Mobile: 832.373.7883 Email:[email protected] Confidentiality Notice: This e-mail, including any attached files, may contain confidential and/or privileged information for the sole use of the intended recipient. If you are not the intended recipient, you are hereby notified that any review, dissemination or copying of this e-mail and attachments, if any, or the information contained herein, is strictly prohibited. If you are not the intended recipient (or authorized to receive information for the intended recipient), please contact the sender by reply e-mail and delete all copies of this message. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
