" ATM, I can't think of a failure that I can't remedy"

Therein lies the rub.... Murphy can.[1]

-sc

[1] This was discussed on another non-existent list recently.

> -----Original Message-----
> From: Kurt Buff [mailto:[email protected]]
> Sent: Friday, April 29, 2011 4:16 PM
> To: NT System Admin Issues
> Subject: Re: Summary of the Amazon EC2 and Amazon RDS Service
> Disruption
> 
> On Fri, Apr 29, 2011 at 12:13, Andrew S. Baker <[email protected]> wrote:
> >>>The SMB market is where I live, and by going to the cloud I would
> >>>subject  my company to a risk for which I don't see a good, or indeed
> >>>any,  mitigation.
> >
> > There is no single mitigation for any problem.  Disaster Recovery
> > planning will differ based on the nature of the disaster being
> mitigated against.
> 
> True, but not a useful statement.
> 
> > Also, the problems you speak of apply to almost *any* hosted scenario,
> > cloud or otherwise. Basically, you're under the impression that having
> > your hands on the hardware guarantees you some sort of ETA.
> 
> Yes, and in my world, it's true. ATM, I can't think of a failure that I can't
> remedy - aside from the major disaster recovery scenarios of things like
> earthquake or fire. Unfortunately, the company refuses to consider those
> mitigations - I can't even get a colo host a spare DC and a backup file 
> server.
> It's not what I recommend, but it's out of my hands. OTOH, I generate two
> sets of tapes for restore, one for local use, one for off-site storage.
> 
> > Just this week, we had a situation with our Cisco Unity server --
> > which is in our collocation space -- where it experienced a drive
> > failure that rendered it unusable, even though its a mirrored drive.
> > The 4-hour replacement took 8 hours due to several fiascos with IBM
> > support, and turned out to be the wrong part.  Another 4 hours got us
> > the right part.  Then, the rebuild and reimport of data failed on
> > numerous levels and required speaking with no less than 8 or 9
> > technicians.  72 hours later, we're back up an running.
> >
> > This was with ONE server, and my team had physical access to the box,
> > although that had little bearing on successfully getting it back up.
> > We could not change the hardware in the box, because the install is
> > keyed to specific part numbers, and the system refused to install to
> > only one drive as an emergency.
> >
> > Imagine a larger ecosystem of complexity...  The problem is not
> > physical proximity.
> 
> Complexity is the enemy of serenity. Give what you've just said about the
> Cisco Unity infrastructure, I'd recommend getting rid of it. I like my 
> Shoretel -
> any failure in that I can remedy with parts that I have in house, or a 
> restore,
> which I've done in test.
> 
> Kurt
> 
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