On Tue, Sep 11, 2007 at 09:41:21AM +0200, Arjen de Korte wrote:
> 
> > On Mon, Sep 10, 2007 at 09:12:36PM +0200, Arjen de Korte wrote:
> >>
> >> > My MGE Pulsar Evolution 800 had some hardware troubles (it may be the
> >> > batteries according to the manual). The fault was not detected so the
> >> > power was cut to the load and nothing appears in the log files.
> >>
> >> Please be as specific as possible to describing what kind of problem you
> >> had. Which driver (and interface) are you using and which NUT version
> >> are
> >> we talking about.
> >
> > I am on Debian unstable and have official  Nut 2.2.0 package installed.
> 
> That's useful information.

I agree I should have been more specific on my first try.

> 
> > I use the mge-shut driver (serial as that is what the s in shut means).
> > This is historical on my part as I was the original author of the driver
> > when it was still called mge-ellipse.
> 
> In that case, you might want to try the newmge-shut driver. Especially if
> you use the version from the trunk, you'll find that it supports far more
> UPS variables. Since it shares much of the code of the usbhid-ups driver
> (except for the low level communications stuff) this will probably replace
> the existing mge-shut driver somewhere in the future.
> 
> > When I got home after work, my computer was off and my UPS was beeping
> > with the fault led blinking.
> 
> When was the last time you ran a battery test?

I believe the UPS does it automatically as I sometimes hear it doing a
small bip.

> 
> > I tried to reset the UPS by powering it off and disconnecting it from
> > the wall but when I switched it back on and powered up the display it
> > would start beeping again and the fault led started to blink again.
> 
> Could you still communicate with it?

I don't know the computer where it is connected was off and I didn't
think of doing it.

> 
> > That seems likely to be a hardware problem. As the UPS is already 4
> > years old batteries are a likely candidate (and seems to be what the
> > beeping and led blinking means according to the manual).
> 
> Batteries are by far the most vulnerable part of a UPS. Some faults will
> only show up under load and if you never run battery tests, they may only
> surface when the power goes out. So chances are that the UPS itself would
> not have noticed something was wrong, before it really became a problem.
> In order to prevent this, running a (weekly/monthly) battery test, even if
> it is just for a couple of seconds, is absolutely needed. A decent UPS
> will notice that the batteries are bad, abort the test and raise an alarm
> without interrupting power.
> 

After disconnecting the batteries, the UPS seems to work again somewhat,
I'll make a more thorough test as you suggest before ordering
a replacement.

> 
> >> Note that the only *automatic* shutdown NUT supports, is for a low
> >> battery
> >> situation, since that might not need user intervention to clear. Chances
> >> are that there are ways to detect the problem you're having (depending
> >> on
> >> what driver you're using), but I doubt that this will result in NUT
> >> initiating a shutdown. It might throw an alarm, but this usually means
> >> that it still requires user intervention to deal with/correct the
> >> situation.
> > Yes I understand only LB condition initiates the shutdown sequence. I
> > don't know if the protocol contains any provision to inform the computer
> > a hardware problem has occured, that was the meaning of my question
> > because if it is available some support for it would be great.
> 
> The HID Power Devices specification provides many ways to inform about
> (potential) problems. The nice thing about the newmge-shut driver is that
> if you run it in debug mode, it will show all the variables the UPS
> supports. You can then lookup the meaning in this specification and see if
> that's what you need.

I'll give newmge-shut a try, thanks.

> 
> > I would have liked to fine something in my log files. I know the
> > problem occured between 14:15 and 14:29 but not much :(
> 
> I guess it was a power outage and the battery failed the moment it really
> had to provide power. Regarding the age of the battery, this is quite a
> likely failure mode.
> 

I have another UPS which did not record any power failure according to
upsmon so it may be during an automatic test of the UPS that the fault
occured.

Philippe

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