Apologies - I missed the reply and my stupid way of posting it in the first place meant it's in the wrong thread. My fault.
All the customers will be contacted to find out how they want to receive their bill... paper, email, website/TXT, whatever. It's best to wait for that contact otherwise it'll only confuse the issue. If you're not getting a bill and aren't getting any kind of notification, please contact me off list and I'll get accounts to jump on that straight away. And we did have a hiccup with the email/PDF option in the first month and several hundred customers got attachments they couldn't open. That shouldn't happen again. Cheers Paul Paul Brislen External Communications Manager Vodafone New Zealand 021 721 337 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Aaron Cooper Sent: Tuesday, 24 March 2009 6:00 p.m. To: [email protected] Subject: [phpug] Re: Well offtopic, but I thought you'd like to see this Close to 2 months on, I do have a question, Paul. How do I set my account back to receive paper billing? I have spent 20mins on My Vodafone, your search system and your forums, and either I'm working too late, or it's the best hidden option in the system. And if it's supposed to be automatic, I haven't had a bill, text or email from vodafone except for the ones to tell me my bill is over due. Been that way since Oct/Nov last year I think. I would post on your forums, but to be honest, I haven't hated navigating a website so much for many years and I can't be stuffed going through the regististration process to ask. Cheers Aaron ----- Original Message ----- From: "Brislen, Paul, VF-NZ" <[email protected]> To: <[email protected]> Sent: Monday, February 02, 2009 3:06 PM Subject: [phpug] Well offtopic, but I thought you'd like to see this Hi folks, those with longer memories will recall the thread about our billing practices. Below is the press release I just sent out to the media... Thanks to you all for your feedback and help - having pages of emails to wave in the air really helped. Any questions, let me know. Cheers Paul Media Release 2 February 2009 Vodafone's paper-based bill lives on Well, that didn't work, did it? Late last year we announced we'd introduce a new online billing process that meant customers would be able to receive a TXT or email alert about their bill and could go online to pay it. Nice idea, we thought. People will like that we're thinking of the trees and the convenience factor will be a big plus. Certainly the trial group liked it, so we rolled it out to the public. To encourage customers along we also said we'd charge $1.50 per month for those customers who still want a paper bill, with that charge kicking in some time in the first half of this year. And that's where the wheels came off. Our customers have told us they quite like the idea of online billing but they hate, hate, HATE the idea of being charged to receive a paper bill. Did we mention they hate it? Well they do. And we're going to listen to what they say. So, being the company we are we've decided to do a U-turn, an about face, a 180: now you can get your bill in the post each month if you so want, and it won't cost a penny. In fact, we'll go a step further - customers can opt to carry on getting the email or TXT alerts, they can get a paper bill posted out to them or they can chose to get their bill emailed out to them in PDF format. And we'd like to say sorry for all the trouble. We're not perfect. We're only human but hopefully we're grown up enough to 'fess up when we make a mistake. - ends - Paul Brislen External Communications Manager Vodafone New Zealand Mob 021 721 337 Email [email protected] NOTE TO EDITORS: Vodafone will be writing to all on account customers asking which method they'd like to use to receive their bill in the coming weeks. We'll probably apologise again. ------------------------------------------------------------------------ ----------------------- Have you seen our website?.... http://www.vodafone.co.nz Manage Your Account, check your Vodafone Mail and send web2TXT online: http://www.vodafone.co.nz/myvodafone CAUTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Thank you. Unless otherwise stated, any views or opinions expressed are solely those of the author and do not represent those of Vodafone New Zealand Limited. Vodafone New Zealand Limited 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 Telephone + 64 9 355 2000 Facsimile + 64 9 355 2001 ----------------------------------------------------------------------------------------------- Have you seen our website?.... http://www.vodafone.co.nz Manage Your Account, check your Vodafone Mail and send web2TXT online: http://www.vodafone.co.nz/myvodafone CAUTION: This correspondence is confidential and intended for the named recipient(s) only. If you are not the named recipient and receive this correspondence in error, you must not copy, distribute or take any action in reliance on it and you should delete it from your system and notify the sender immediately. Thank you. Unless otherwise stated, any views or opinions expressed are solely those of the author and do not represent those of Vodafone New Zealand Limited. Vodafone New Zealand Limited 20 Viaduct Harbour Avenue, Private Bag 92161, Auckland 1030 Telephone + 64 9 355 2000 Facsimile + 64 9 355 2001 --~--~---------~--~----~------------~-------~--~----~ NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected] -~----------~----~----~----~------~----~------~--~---
