On 17/10/12 11:23, Berend de Boer wrote: > You let the bill rank up and didn't regularly invoice (monthly for > example) or send a pro-forma invoice now and then? That's not a good > look.
As I said - I totally admitted up front where I was at fault. I was dealing with Christchurch earthquakes, significant injuries, family members dying of cancer etc. I wasn't at all on the ball as far as invoicing at all. Totally my bad. In hindsight of course I could have done better. Which is why I offered both a payment plan right up front when I invoiced her and then a massive discount to try and reach a win-win solution when she complained. On the other hand, my client claims she thought she'd paid for a fixed price 10 hour project with a specific scope of work and then continued to ask me to do well over 100 additional hours work across entirely different and new projects and believed it was all included. I sent her multiple emails during the period where I was working giving time estimates for additional projects she asked me to work on. She refused to acknowledge those emails in any way even when I forwarded them to her again to prove that I had discussed how many hours tasks / projects would take in advance. Yes, I was an idiot for not taking care of invoicing and I let my client down as a result. However at very best she had convinced herself she had the deal of the century - all the work I was doing for a non-existant 10 hour fixed price project that she never referred to. At worst she was taking me for a ride from the start knowing that I was dealing with a lot of personal stuff in my life. I think the truth is somewhere in between. -- NZ PHP Users Group: http://groups.google.com/group/nzphpug To post, send email to [email protected] To unsubscribe, send email to [email protected]
