[Observium] Re: Observium stopped firing alerts to contacts

Fri, 03 Mar 2023 11:05:24 -0800

No, we don’t have any persistent processes.

Alerts are sent by alerted.php which is executed by poller-wrapper.py

You can test alert sending with test_alert.php 

Adam.

Sent from my iPhone

On 3 Mar 2023, at 16:42, Andrew Caplice via observium <[email protected]> wrote:



Hi all,

 

I am having an issues where suddenly observium has stopped sending alerts to contacts. I have had PagerDuty up and running for almost a year and suddenly today we had a device go down and pager duty didn’t fire an alarm. As you can see below the device alarmed but there is not alert send message or the recovery.

 

<image007.png>

 

 

I have the device grouped in a group aptly named Access Switch. The alarm is configured as follows:

 

<image008.png>

 

 

 

I also have the pagerduty contact configured for this service. I have blanked the api key for security reasons.

 

<image009.png>

 

 

 

Is there a process that handles contacts the needs to be restarted or am I missing something. No changes to my knowledge have been made to the configuration. As I stated earlier this has been working for close to a year. Any help would be appreciated.

 

Thanks,

Andrew

 

 

Andrew Caplice |   Senior Network Engineer

Information Services

p:  (508) 289 2472

c:  (774) 722-2633

[email protected]

 

 

 

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