Wim, I agree.

But feedback to the Novell is really a huge problem, and it makes their
excellent system to be less usable then it could be. They improves every
year, but still don't have open beta testing, don't have open feedback
channels for their customers (even those without the premium support). They
inherited a great system from SuSe (and SuSe had not such problems), and we
don't want to lost these system.


> I think sunil just wants to ensure that if something is urgent and
production its good to get formal support and filing bugs for stuff in
bugzilla is looked at for sure but might not get the same priority  .
Nothing more.


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