JOB ID : KT_CS_FL_290609 Global customer Support Representative - Mandarin(Chinese) Speaking
Dear Partner, Here is an urgent Requirement from caresoft. Most of our qualified submissions lead to immediate client interview. Therefore, please do not submit Candidates who are close to confirmation / placement. Please respond with Consultant's:- Resume: Availability: Rate on c2c: Present Location: Contact number No. with Email ID: Work Status: Citizen / Green Card/EAD/ H1 Visa (pl. send name and contact details of sponsoring company): Expected Rate/Salary(Hourly/ Annualy): Location : Hethrow, FL Duration : 6 + Months Rate :Open Job Title: Global customer Support Representative - Mandarin Speaking Responsibilities: The Global Support Representative (GSR) acts as the first point of contact for clients Enterprise Customers seeking technical support. They are responsible for answering inbound calls, interacting with electronic submissions, performing basic entitlement support, logging the request for support in the case management system and then queue the case for the support engineers. The role includes: Answer incoming phone calls from around the world and provide low level support by answering basic technical and general questions for the customer. Provide first level quality customer service, resulting in customer satisfaction and first call resolution. Adherence to defined service level agreements. Answer procedural questions for internal and external customers, proactively following up on customer cases in order to ascertain customer satisfaction and exceeding customers'''' expectations. Adheres to process documentation to ensure consistency and quality. Professionally answer 68-75+ interactions per day. Promote self service options to customers such as MySupport. Verify customer support entitlement to ensure correct customer and case handling procedures are followed. Selling incident support when applicable and promoting essential support to basic customers. Creating and updating cases using a case management tool. Troubleshooting customer issues using appropriate reference materials and internal knowledge documents Skills: Must speak native Mandarin (Bilingual Speakers - English / Mandarin(Chinese) Soft Skills: Must have Strong English verbal and written skills. Current experience and proven history of an aptitude for analytical resolution of issues and the ability to take ownership to conclusion. Excellent verbal and written communication skills with a strong focus on customer satisfaction. Must be able to multi-task, set priorities, and have good attention to detail. Must be able to be flexible to changing customer and business needs. Must have a proven history of meeting attendance requirements. Must have a proven history of effective time management, organizational skills, and ability to multi-task in a high volume department Strong Preferences. If you feel, this position will be a right step in your career path, please send me a copy of your resume (preferably in Word format). Thanks & Regards, Asim Taj, Executive - Intellectual Capital Development Caresoft Inc. 40 Brunswick Ave. Suite 205 , Edison NJ 08817 URL : http://www.caresoftinc.com/ Phone 732-993-6250 Fax : 732-875-0595 eMail:[email protected]<email%[email protected]> ******************************************************************************************************************************************************************************************************* Note: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include contact information and a remove link for removal from our mailing list. To be removed from our mailing list reply [email protected]. with "remove" in the subject heading and your email address in the body. Include Complete address and/or domain/ aliases to be removed. We sincerely regret any inconvenience. ******************************************************************************************************************************************************************************************************* --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "OCP_DBA" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/OCP_DBA -~----------~----~----~----~------~----~------~--~---
