I'm in the process of implementing the Void Shipment functionality in the DHL ShipIt API (see http://issues.apache.org/jira/browse/OFBIZ-350) and have run across a situation that I'm not sure how best to handle.
So I am looking for some feedback on two issues: 1) How to handle unconfirmed VOID transactions? A few facts: - With DHL's API you can only void a shipment the day that it was generated up until 10pm local time. - Under certain circumstances, I have found that the API returns in appropriate Result Codes so you can't confirm that the shipment was in fact cancelled. Given this, when I attempt to void a label and I'm not 100% certain, I am wondering if I should handle things differently? One thought is to create a new Status "Void Unconfirmed". This would allow the shipper to identify packages that are questionable which should be reconciled with the DHL billing. I spoke with our DHL representative and she stated that typically shipments are not billed unless the label was scanned by DHL during shipping but there have been situations when shipments have been billed even though never shipped. 2) Disabling the Delete button? Once a label has been generated, I'm thinking that the Delete button should be disabled since the shipment is now a potential real cost to the business. An employee could abuse the system by shipping something personal and then deleting the transaction. My recommendation is that once the label is created/shipment is confirmed, that it can only be voided. This will at least leave evidence of some sort of transaction. Any thoughts or suggestions? Thanks, John
