Chris,
It may have been a case of user error, but the issue (I had) with GC was
that it relied on the purchaser specifying an email address for the
recipient and all the relevant details, such as the generated GC # being
emailed. In my case, I have little old ladies come into my shop who
don't even know what an email address is :-) Even accounting for the
non-existence of an email address, I couldn't see anywhere in the
backoffice applications where I could get the GC # and manage the
balance of the FinAccount.
Again, I stress all these problems could be caused by the idiocy of the
person on the end of this particular keyboard :-) If you can give me any
tips I'd be happy to have another go with real GCs.
Cheers, Iain
Chris Howe wrote:
This may just be my ignorance of the issue (and if it
is please ignore this) I was under the impression that
Gift cards work fine in the ecommerce and order
component, just the POS wasn't utilizing the same
services. So, to remedy the situation, POS just
needed to utilize the same services. Was this not
right?
--- Iain Fogg <[EMAIL PROTECTED]> wrote:
I'm trying to use a BillingAcct to handle
over-the-counter gift
certificates...
If I set up a BillingAcct for a customer, I can set
the limit to $0 (I
don't want to allow the customer to be in credit).
I can make a Customer Deposit to charge the
BillingAcct - say $20.
What I can't work out is how to pay for products
from this BillingAcct.
When I place an order I can choose the BillingAcct
in the order Options
screen, and when I get to the finalised order the
Payment section of the
order view screen is empty. I QuickShip the order
because in my case the
customer redeeming the "gift certificate" is
standing in front of me in
my store.
When I go to the generated invoice, it is already
ready for posting, so
I can't modify the header to specify the Billing
Account # to use (even
though I selected this in the Order options screen
it does not seem to
be set in the Invoice Header). I've tried various
ways to create a
payment and apply it to the invoice, but I just
can't seem to get it to
use the Billing Acct and update the BillingAcct
balance correctly.
Any tips?
Cheers, Iain
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