Jeremey,
Here is one FogBUGZ home page: http://www.fogcreek.com/FogBUGZ
It is web based.
Have not tried it. (it.s not free either - About $199 US I think).
>From their blub ...
There are a lot of subtle sociology and group-dynamics issues that explain
why some software is universally used, and other software languishes on the
shelf. Microsoft's internal bug tracking tool, RAID, is used universally by
developers throughout the company. But lots of companies spend hundreds of
thousands of dollars on overengineered "defects management" tools which
nobody ever uses.
And the reason for the difference comes down to small issues of usability
and sociology.
Read more at: http://joel.editthispage.com/2000/11/22
> -----Original Message-----
> From: Jeremy Coulter [mailto:[EMAIL PROTECTED]]
> Sent: Thursday, November 23, 2000 12:03 PM
> To: Multiple recipients of list offtopic
> Subject: [DUG-OFFTOPIC]: HelpDesk
>
>
> Hi all.
>
> Anyone know of an GOOD Helpdesk software ? i.e. one that
> tracks bugs as
> clients report them, either via email or by manual entry by a helpdesk
> person ?
>
>
> Cheers, Jeremy Coulter
>
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