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Begin forwarded message: > From: Susan Crawford <[email protected]> > Date: August 8, 2013, 12:53:07 PM EDT > To: Berkman Friends <[email protected]> > Cc: Dana Walters <[email protected]> > Subject: [berkmanfriends] Case study release: Citizen-Centered Governance - > The Mayor's Office of New Urban Mechanics and the Evolution of CRM in Boston > Reply-To: [email protected] > > Hello to all - > > Today, Berkman has released the case study I worked on this summer with Dana > Walters. > > Berkman post is here, SSRN download of the document is here, and my blog post > about the study is here. > > Dana and I are very grateful to the interviewees that gave us their time this > summer, and to the Berkman Center and the Ash Center (at HKS) for their > support. > > It's a page-turner - at least I think so. As Mayor Menino prepares to depart > at the end of 2013 after five terms in office, it's useful to reflect on the > role technology and innovation played in his administration. Chief of Staff > Mitchell Weiss told us that the mayor's technology efforts were part and > parcel of his opening up of the city, making it livable, and earning its > people's trust. Menino leaves with an 80%+ approval rating, so he has clearly > been doing something right. > > All best, > > Susan > ---------- > You are subscribed to the BerkmanFriends discussion list. > > Mailing list options: http://cyber.law.harvard.edu/lists/info/berkmanfriends > Mailing list members: http://cyber.law.harvard.edu/lists/review/berkmanfriends > > Reminder: emails sent through this list are considered on-record unless > otherwise noted. > >
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