All, this was sent Thursday afternoon, however I did not see it until this morning.
I’ve added this information to the wiki homepage as well. -kenny ---------- Forwarded message --------- From: Andrew Grimberg <[email protected] <mailto:[email protected]> > Date: Thu, Jun 13, 2019 at 12:56 PM Greetings folks, First yes, I know, I'm sending HTML based email, but it makes sense here. I'm sending out the following message so that we can get it out to our projects before the change happens next week. I would ask that the REs / PMs get this out to their projects so that we have a smooth(ish) transition :) I'm pretty certain I didn't get all the PMs listed in the To, so REs I really would like you to give us a hand here! Also, REs, I will be sending out some additional guidance as to what this means for everyone (or at least my current vision of it) a bit later today / tomorrow. --[cut]-- Service Desk migration The Linux Foundation IT is migrating from email-based support system using Request Tracker to a web-based platform provided by Jira Service Desk. We are doing this in order to improve our level of service and your support experience. The following are the primary improvements you should expect after migration is complete: 1. Single Sign-On with other Linux Foundation sites, using the same LF ID credentials 2. Integration with knowledge base articles to help identify possible self-service solutions 3. Ability to track all your support requests across various projects via the same service desk interface 4. Ability to see public issues created by other members of your project The new service desk will become available to you starting Monday, June 17, 2019. Any support requests that are already open in RT will be preserved and completed there, so there is no need to re-submit them again using the Jira Service Desk. Any new tickets created in RT will be automatically closed with a suggestion and instructions to use the new service desk procedure. Starting Monday, June 17, please use the procedure described in the attached “Getting LF IT Help” document. --[/cut]-- In addition to this we will be updating our Release Engineering helpdesk page [0] to direct people to the new service desk along with choice parts of the "Getting LF IT Help" document I would like to point out that while we're making this change I fully expect a little bit of teething issues as we rework how we do support requests, please have a little bit of patience here! -Andy- [0] https://docs.releng.linuxfoundation.org/en/latest/helpdesk.html -- Andrew J Grimberg Manager Release Engineering The Linux Foundation -=-=-=-=-=-=-=-=-=-=-=- Links: You receive all messages sent to this group. View/Reply Online (#17609): https://lists.onap.org/g/onap-discuss/message/17609 Mute This Topic: https://lists.onap.org/mt/32095054/21656 Group Owner: [email protected] Unsubscribe: https://lists.onap.org/g/onap-discuss/unsub [[email protected]] -=-=-=-=-=-=-=-=-=-=-=-
-----BEGIN PGP SIGNATURE----- iQEzBAEBCgAdFiEEqH6c0aUoZcFSwy9dBAesZ7o87wEFAl0Cqk8ACgkQBAesZ7o8 7wGwsgf+P4dI5JYOJLpuT8TtXZMFEpIcZCz+HP0ca96OxJoCrkYhbJWOQM6HFz+H 2h/bM7kj3oTfEMqgmIl26+UAzvSsjLeQwpx9kTnIShc9YSIDYPaewVPW9BZKAV6j xUvNA3302PUKuDJUb1x7JmM5Mwqlzo/lkm46WgVkRucLc/G9OqYxfr1vu5r3tGg7 9PvadMbj3E5+sW+nPtZnFgORWd2Bq7XOx1wq7g1G3qZo65xnYPTZFFxvyyz/MKVv 0kLv1RpNP4DFpdQHmGmuf/3mYF/zaVhy4CGu9g68Qa97yW98VBfunUVeE1FoKhJ5 4XM5JxsX3WETvhI72QxkI3ThOfOAZQ== =PI2a -----END PGP SIGNATURE-----
Getting LF IT Help.pdf
Description: Adobe PDF document
