Kenny, Fair enough. I certainly wouldn’t expect to see every ticket opened by every user, but it would be helpful if there was a way to let us see tickets that apply across projects, like the Zoom issue this morning or like some of the Jenkins issues we’ve had in the past. That way we can maybe keep LF IT from being flooded with duplicate tickets. In the old email based system, we could forward the ticket to others if we ran across a case like that. That was probably about the only advantage of that system over the new one, so if we can deal with that sharing issue somehow, it’d be a win/win.
Dan Dan Timoney Principal Technical Staff Member AT&T Email : [email protected]<mailto:[email protected]> Office : +1 (732) 420-3226 Mobile : +1 (201) 960-1211 200 S Laurel Ave, Rm E2-2A03 Middletown, NJ 08873 From: <[email protected]> on behalf of Kenny Paul <[email protected]> Reply-To: "[email protected]" <[email protected]> Date: Wednesday, June 26, 2019 at 1:12 PM To: "[email protected]" <[email protected]> Subject: Re: [onap-tsc] FW: SUPPORT-178 ONAP 6 and 9 accounts disabled I appreciate Jim being much more polite in a different response, but I need to throw a yellow card on this play as being just plain unfair. As far as I’m aware you all couldn’t even see your own tickets using the old system ticketing system. As with 99% of the IT ticketing systems I’ve ever worked with over the course of 32 years, you can only see tickets that you opened yourself. That is a standard IT helpdesk security feature to keep folks from nosing around in someone else’s business, or account information, or passwords… That missing % above? That is the old system we just got rid of. On the separate issue of IT telling folks to contact me for zoom technical issues (not related to meeting creation, change or deletion) I can understand the confusion. It is however correct. All IT manages is the account. Community support for using Zoom is ultimately the TPM’s responsibility to figure out and when appropriate the TPM will engage IT. With regards to that, I am in direct contact with IT and have been since 6am local time. We are setting up a call with the Zoom account Manager for the LF to understand why this was done. -kenny From: [email protected] <[email protected]> On Behalf Of TIMONEY, DAN Sent: Wednesday, June 26, 2019 9:03 AM To: [email protected] Subject: Re: [onap-tsc] FW: SUPPORT-178 ONAP 6 and 9 accounts disabled Also, note that it seems like we can only see our own tickets in this system. I couldn’t see this ticket and, when I tried to view all tickets, I saw none at all. This clearly needs work. Dan Timoney Principal Technical Staff Member AT&T Email : [email protected]<mailto:[email protected]> Office : +1 (732) 420-3226 Mobile : +1 (201) 960-1211 200 S Laurel Ave, Rm E2-2A03 Middletown, NJ 08873 From: <[email protected]<mailto:[email protected]>> on behalf of "DRAGOSH, PAM" <[email protected]<mailto:[email protected]>> Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: Wednesday, June 26, 2019 at 11:40 AM To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: [onap-tsc] FW: SUPPORT-178 ONAP 6 and 9 accounts disabled ***Security Advisory: This Message Originated Outside of AT&T *** Reference http://cso.att.com/EmailSecurity/IDSP.html for more information. Kenny/Jim, I’m not sure I see the point of moving to this new system if all they do is tell me to contact you directly. Pam From: Johnson Nguyen <[email protected]<mailto:[email protected]>> Date: Wednesday, June 26, 2019 at 10:56 AM To: "DRAGOSH, PAMELA L (PAM)" <[email protected]<mailto:[email protected]>> Subject: SUPPORT-178 ONAP 6 and 9 accounts disabled Johnson Nguyen changed the status to Resolved. ________________________________ Johnson Nguyen resolved this as Won't Do. 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