Good morning ONAP SECCOM and PTLs, LF Networking projects create release artifacts across the open source networking stack from expert perspectives.
Consequently, end users attempting to integrate LFN projects into their stacks, labs, and networks can experience varying outcomes based on the skill level of the technician installing the software. Identified as a potential key blocker to project update, LFN staff are proposing a simple task/review user experience test utilizing university students to perform specific onboarding tasks and chronicle their experiences. LFN staff will be responsible for structuring the program, coordinating the relationship with universities, and administering the rewards. Project leadership will need to define tasks, desired feedback, and provide basic support to the volunteers. Specific skill levels of student volunteers can be specified in advance -- with initial pilots focused on Computer Science students. I believe that this initiative can help us to progress on our non-functional requirements. Task definitions should indicate specific outcomes, time frames, and support paths if needed (i.e. when technically blocked from completing the necessary tasks). Project or SECCOM Subcommittee investments A first pass of the needed resources to produce good outcomes includes: 1. LFN PM oversight to engage with project TSCs and identify a project liaison 2. LFN PM oversight to connect the project liaison with the test volunteer 3. Project liaison that will set the assignment, milestones, deliverables, and provide basic support if needed 4. University test volunteer to recruit and provide local assistance (if needed) 5. LF staff to administer "thank you" packages and a "Newbie Survey" to test volunteers Known challenges Securing test volunteers and project liaisons 1. Avoiding complexity requiring unsustainable project liaison support 2. Processing the feedback and insights into tangible, practical improvements 3. Scaling the idea across many campuses - think https://userbrain.net/ for networking 4. products 5. Delivering more value to LFN projects than resources it consumes 6. Making it a sustainable process Implementation Process 1. Consult project leadership to recruit project liaison (LFN Staff) 2. Define 4 - 6 hour task related to getting started with the project (Project Liaison) a. Task to include: i. Clear beginning state ii. Clear final objective iii. Instructions iv. Support channel 3. Recruit appropriately skilled test volunteer to participate (LFN Staff) 4. Conduct the onboarding test (Test Volunteer) a. Collect screenshots along the way to document progress b. Answer support questions c. Conclude the test and complete newbie survey 5. Reward test volunteers (LFN Staff) 6. Present results showing the points where help was needed and elapsed time (Project Liaison) 7. Project remediation plans (Project Leadership) If you are interested to be the ONAP Project Liaison with LFN to support this initiative then can you please contact me before Friday July 24th EOD? Many thanks & regards Catherine Catherine Lefèvre AVP Software Development & Engineering AT&T Labs - Network Cloud and SDN Platform Integration SDN Platform & Systems ECOMP/RUBY/SPP-NEAM-Appl. Servers/SIA ONAP TSC Chair [cid:[email protected]] [cid:[email protected]] Phone: +32 2 418 49 22 Mobile: +32 475 77 36 73 [email protected]<mailto:[email protected]> TEXTING and DRIVING... It Can Wait AT&T BUROGEST OFFICE PARK SA Avenue des Dessus-de-Lives, 2 5101 Loyers (Namur) Belgium NOTE: This email (or its attachments) contains information belonging to the sender, which may be confidential. proprietary and/or legally privileged. The information is intended only for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient, you are hereby notified that any disclosure, distribution or taking of any action in reliance on the content of this is strictly forbidden. If you have received this e-mail in error please immediately notify the sender identified above. -=-=-=-=-=-=-=-=-=-=-=- Links: You receive all messages sent to this group. View/Reply Online (#6862): https://lists.onap.org/g/onap-tsc/message/6862 Mute This Topic: https://lists.onap.org/mt/75743467/21656 Group Owner: [email protected] Unsubscribe: https://lists.onap.org/g/onap-tsc/leave/2743226/1412191262/xyzzy [[email protected]] -=-=-=-=-=-=-=-=-=-=-=-
