*Title: Service Desk Lead (Desktop Lead)
Location: Raleigh, NC
Duration: 6+ Months
We are looking for Service Desk Shift Lead.
Job Responsibility:
• Responsible for all support related phone calls, emails, Web
requests, Tickets, Provide technical expertise to the service desk team
• Act as technical liaison between service desk and IM support
groups
• Maintain technical skill continuity and consistency of service
desk staff
• Ensure continuous improvement of services provided by the service
desk
• Provide telephone support to customer end users
• Provide Problem Management System support activities
Skills Required:
• Good to have HDI CSS , MCSE/MCSA certified
• Experience:
• 2 - 3 years experience in Service Desk, Information Management, or
Customer Service delivery
field
*
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Please send resumes to [email protected] <[email protected]>
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