Hi, Hope you doing Well !!!
Here is our *Implementing partner **Requirement*, Please go through the below requirement and send us suitable consultant with their *updated resume, rates and Contact details..* *Role:** IVR development/ Tester* *Location: Chevy Chase, MD* *Work Location: 6 Months (extension possible)* *Interview: Phone/ Skype * *Years of Experience: 5-8+* *Note: We need Photo visa copy (H1b)* *Required Experience and Technical Skills*: IVR development/ Test & validation and Automation • CISCO Voice platform- UCC, CVP, ICM , CTI and Agent desktop. Application development, • QA - Automation experience in CYARA Replay and Agent Automation. • Rich experience in CTI - softphone Automation. • Test and validation, • Automation skills, experience in tools - CYARA/ Hammer etc • Automation approach for self-service IVR and agent end point using CYARA automation suite- CYARA Replay and Virtual agent o IVR Self-Service Automation with both Speech and DTMF inputs. o 100+ manual test case automation across all the ~12 IVRs. o Evaluating 1500+ agent skill groups, routing paths and Agent behaviors for virtual agent automation. o Validate ICM CTI attached data, KVPs such as policy number, policy type, customer name. • CYARA replay and Virtual agent test scripts development. • Developing regression test campaigns using the automated scripts. • Regression and load test execution. • Reports generation using CYARA replay. *Thanks & Regards,* *Neha Gupta * Sr. Recruiter Nityo InfoTech . *Desk No-609-853-0818 Ext-2105* E Mail: [email protected] Hangout: neha.gupta1026 URL: www.nityo.com -- You received this message because you are subscribed to the Google Groups "only.SAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/onlysap. For more options, visit https://groups.google.com/d/optout.
