Dear Associates,
Hope Your doing good. Please let me know if you have any matching profiles for the below requirement.Kindly reply to [email protected]. <[email protected]> Location: Milwaukee *Desktop Management* The Desktop Support Analyst will join a support team responsible for providing level 1 and level 2 support to a user community comprising of over 500 users in our New York corporate office. The candidate must be highly motivated, organized, have excellent communication and interpersonal skills. The candidate is also required to have a white glove customer service approach, be a quick learner, and team oriented, with proficient troubleshooting and problem solving skills capable of working in a fast paced and demanding environment. The candidate must work independently with the ability to work under pressure and assist users achieving prompt resolution and satisfaction. *RESPONSIBILITIES:* • Deployment setup and support of HP, Dell and Apple computer workstations and laptops running Windows 7 and Apple OSX • Support maintenance of shared network printing devices consisting of HP printers and Xerox copiers • Configure, support and managed of IOS and Android mobile devices and tablets • Configuration setup and support of Avaya IP phones, FAX machines and Polycom analog phones • Diagnose and resolve reported incidents associated with application software and hardware equipment • Maintain inventory management and asset ownership of all deployed hardware and licensed software • Installation and support of Microsoft office 2010 suite, Lotus Notes client 8.5, Adobe CC and Adobe CS • Partner with 3rd party vendor Arkadin to schedule and support weekly domestic and global high level video conference calls between the US, Canada, Europe and Asia • Create alternative methods to correct user errors and system inconsistencies to improve up time • Must be able to work well with fellow associates and be an integral part of the team • May be required to perform additional duties and projects as assigned by manager • Help prepare needed documentation where needed to help improve support functions and service delivery • Provide weekend and after hours on-call support as part of a rotation within the team • Partner with other team members to solve problems, support and coordinate the implementation of new systems *REQUIREMENS:* • Bachelor Degree in Computer Operations, Computer Science or related field required • CompTIA A+ certification required • Minimum 5 years of experienced performing a desktop support analyst role • Understanding of IPV4, static IP, DHCP reservation, network switches and routers • Hands-on experience and knowledge of Polycom HDX video conferencing units and Crestron controllers • Hands-on experience configuring and supporting Avaya VoIP phones and PBX phone system • Hands-on experience and knowledge of Microsoft Windows Deployment Server (WDS), Microsoft Bitlocker encryption, LANDesk PC management tool, Casper Suite for MAC management tool, Airwatch mobile device management tool is required • Hands-on experience working with Service Now asset management tool and ITSM ticketing system • Experience with server management, Active Directory, Group Policy and Security Groups a plus Thanks & Regards, *Pradeep* *SVK Technology Solutions, Inc* [email protected] <[email protected]> -- You received this message because you are subscribed to the Google Groups "only.SAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/onlysap. For more options, visit https://groups.google.com/d/optout.
