Hello, Please share resume to [email protected] *Title: Network Support Engineer*
*Location: San Francisco, CA* *Duration: Contract* *Interview: Phone/ Skype/on-site* *Responsibilities*: · *Excellent Hands-on Experience in supporting various Hardware which are part of Server, Network and Unified Communication services.* · *Should have worked in supporting following Hardware from a Hands & Feet support perspective.* *o Telecom (Voice & Video, Wireless ASCOM Handsets)* *o Network (Router, Switch, Firewall etc)* *o Server and Storage (Dell, HP, EMC NetApp etc)* · Break-Fix and IMACD day-to-day support for all Infrastructure devices (Network, Unified Communication and Server) o Perform all Adds/Change/Remove and installations following an Approved Service Request or RFC/task, including Server/Network/Unified Communication Device refreshes. - Unpack the Server/Network/Unified Communication Device and visually inspect for damage if any and report back to requester - Install the Server/Network/Unified Communication Device (e.g., rack mount or ceiling mount, connect power, cable) - Assist Support (Server/Network/UC) groups if there is any support needed from Hands & Perspective which cannot be done remotely · Overall responsible for Data Closet/Computer room to provide support to support group or any 3rd party vendor need access to Data Closet/Computer room - o Cable Management (Patching, Labelling and troubleshooting) o Data Closet/Computer Room Quality and Cleanliness o Co-Ordination with 3rd Party for Data Closet/Computer room environment o Cooling o Power o Lighting o Space management o Power management *Qualification:* · At least 3-4 years of Strong Hands-on experience · Able to demonstrate Good Communication and Customer Handling Skills · Have working experience in assisting remote support groups · Experience in ITIL v3 processes · *Have working experience on ITSM tool* · *Can drive HCL’s value and its methodology* · *Should be able to lift Server/Network/Unified Communication* · *Experience in Reporting & Presentation Skills* -- You received this message because you are subscribed to the Google Groups "only.SAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/onlysap. For more options, visit https://groups.google.com/d/optout.
