On Wed, Aug 24, 2011 at 11:01 AM, Dennis E. Hamilton <[email protected]> wrote: > It looks to me as if we need to be following the openoffice.org tag on > StackOverflow. They have over 1200 items, and there is an openoffice.org > tag/category although it is not always used. > > Of course, if for some reason we care whether the platform source is > available, there are these to explore: > <http://meta.stackoverflow.com/questions/2267/stack-overflow-clones>. > > Sounds like a different incubator if you want one with ALv2. >
Hijacking this thread and putting this continuation under the "beyond forums or lists" thread. A while back I looked into what was required to set up a Stack Exchange hosted site. The info is posted at Area51.stackexchange.com. Although we don't necessarily need to use this solution, it is interesting to read their guidelines for a successful Q&A site. The have something very like incubation for new sites. If you look at sites that successfully launched (like our graduation) you get a sense of the commitment. For example, a WordPress support site recently launched [2]. 27 questions/day 90% of questions answered 118 avid users/ 3115 total users 2.0 answer/question ratio 3463 visits/day A little math suggests they have 27 + 27*2.0 = total 81 posts/day. This sounds doable for us. An interest fact they state is that 90% of the visits should eventually come from search engine traffic. That shows that the SEO aspect of this is critical, the tagging, etc. That is how you answer a user's question without requiring them to post it. The thing we need to acknowledge is that the Google (and Bing) search pages are in fact the most-used support sites around. More users get answers from Google than probably anywhere else. So let's do a little test. Do a search for a random support issue, say "OpenOffice won't uninstall". This just came up on the user mailing list recently. But what are the top search engine results? 1. www.oooforum.org (in other words, a totally different support forum that none of us are talking about) 2. user.services.openoffice.org/en/forum (the OOo phpBB support forum) 3. extensions.services.openoffice.org/project/languagetool (happens to have a discussion thread on uninstall) 4. http://wiki.services.openoffice.org/wiki/Documentation/FAQ/Installation/How_do_I_uninstall_OpenOffice.org%3F (our wiki) The first hit for the mailing list archives is on page 3 of the search results.. Note that a microsoft.com page rated higher! So I'm not sure that the user discussion list is giving us what we want here, compared to the forum and wiki. Even if the list had the right answers, if they are not easily findable via search, then are irrelevant. That is why I urge us to consider the information value of having a single repository of questions and answers, a single knowledge base and treat it as more than just a dump of list traffic. [1] http://area51.stackexchange.com/faq [2] http://area51.stackexchange.com/proposals/1500/wordpress-answers > - Dennis > > > -----Original Message----- > From: drew [mailto:[email protected]] > Sent: Wednesday, August 24, 2011 02:26 > To: [email protected] > Subject: Re: [email protected] [Was: Re: [Discussion] [email protected]] > > On Wed, 2011-08-24 at 18:00 +0900, Kazunari Hirano wrote: >> Hi Mathias and all, >> >> On Wed, Aug 24, 2011 at 4:05 PM, Mathias Bauer <[email protected]> wrote: >> > Besides that: IMHO we should discuss Rob's proposal to think about >> > next-gen support media (I really like the "stack overflow" web site and >> > similar sites). Rating and credit systems are a wonderful way to >> > increase the value of support media as a support database. >> >> Sounds good. I would like to see it. >> Do you know an instance of such next-gen support media or the stack >> overflow web site? > > http://stackoverflow.com/search?q=openoffice > > A different application, similar approach and FOSS (GNU Affero license) > > http://ask.debian.net/ > > and > > http://libreoffice.shapado.com/ > > //drew > > > > > >
