2011/8/31 Rob Weir <[email protected]>: > On Wed, Aug 31, 2011 at 2:51 PM, Manfred A. Reiter <[email protected]> > wrote: >> 2011/8/31 Rob Weir <[email protected]>: >>> Something else to think about for the ooo-users list: file attachments. >>> >> >> The experience with the german OOo-users list have shown >> that attachments should be banned. Today it is not an art piece >> to save a file in net and refer to a link to it. >> > > Did you give the users some sort of automated error message if they > tried to add an attachment? > > That is the part that concerns me, that we silently strip the > attachments. This will just lead to increased noise: > > 1) User posts message with attempted attachment > > 2) User notices attachment is missing and sends the note again, saying > "sorry, I forget the attachment" (Users often blame themselves) > > 3) Seeing the attachment is not there again, they are angry and post > another note, saying, "Where the #%$% is my attachment" > > 4) Helpful support person comes in and says that attachments are not > allowed and points them to alternatives file sharing mechanisms. >
I think all questions are answered ... during my rest and a day of hard work in the fruit plot ;-) ... only to know, we had a weekly pointer ... to "educate" people on the users list ... and it worked fine http://openoffice.org/projects/de/lists/users/archive/2010-03/message/0 a rough translation from google translate : -------------------------------------------------- ----------------- The etiquette of [email protected] -------------------------------------------------- ----------------- What is it about? -------------------------------------------------- ----------------- Did you end up on a mailing list with a sometimes very high Registered mail traffic. To a smooth handling to allow this mass of mails that have some Agreements proved. You will of the majority of participants accepted and applied. It is not to prescribe anything to anybody. Who reads the rules will soon realize that all their meaning have and simplify the handling of the list for all. However opens up this sense is not always immediate. Wants this email provide clarity. A more detailed version of this text with many other Tips can be found under http://www.eschkitai.de/openoffice/netikette.html;. The eight golden rules for good contributions: -------------------------------------------------- ----------------- 1st Helping people help themselves 2nd Give your real name 3rd For each question, please create a new mail 4th Answers shorten useful 5th Watch for good readability 6th Feedback in the form of a summary 7th Properly configure the mail program 8th Do not send attachments to the list The main points in detail: -------------------------------------------------- ----------------- # # 1 # # # # to help themselves Try first of all on-line help for OpenOffice.org To find help. Try more keywords from the index, not always the first hit or sit, the term, you chose, or your problem. You can find instructions in the documentation portal to individual Modules, support for installation and answers to frequently Asked Questions ("FAQ"): http://de.openoffice.org/doc/ The left-hand navigation bar provides a search function. Try them out. The sides of the international project Help (http://www.openoffice.org/) more. Although in English, they describe exactly those issues, as they also encounters, and often very evident. Additional help can be found on pages Directory of OpenOffice.org (http://www.ooo-portal.de/) the OpenOffice.org forum (http://de.openoffice.info/) and the OpenOffice.org Wiki (http://www.ooowiki.de/). A look to it worthwhile. Maybe your question is already on the mailing list been asked and answered. In this case, a look into the Archive, which under http://de.openoffice.org/servlets/SummarizeList?listName=users or http://www.mail-archive.com/users% to find 40de.openoffice.org is. If you solve your problem with these aids do not already own could, but this preliminary work will allow you, your concerns to describe precisely, and help provide answers to your question to understand better. Then you should also dig deeper to some slight fall. Please do not forget to tell your readers, which version OpenOffice.org and what operating system you work. Finally, you can find under http://de.openoffice.org/about-ooo/about-users-mailinglist.html further guidance on using the mailing list and to Logging in and out. # # 2 # # # # Enter your real name Please enter your first and last name in the From: line. We like to know with whom we converse. In real life is you look so well with the name before and forges links to others. We find the mention of the name helps solve that is from an anonymous group of users, a community. 3 # # # # # # For each question, please create a new mail Participants often use the _Antwortfunktion_ the mail program, to start a new topic. They delete the quotation as the imported content and the subject. Remain at this Process the (invisible) management information of the mail receive and the mail is now the recipient within the original issue sorted. Imagine that you burst into a conversation with a completely different Theme inside. Accordingly, the reaction of the other rough . fail So write a _neue_ mail. Many mail programs support You here, by equating the list address in the To: field . enter Just look to see if your mail program can also. Give your email a title (subject) that clearly to your Problem points, such as 'Calc (OOo 1.1RC4): cell formatting'. # # # # # 4 # cut answers make sense When replying to your mail program reads the old mail, provided with Quote characters (>) again. Now you have it so easy to . reply But delete everything, you refer to is not you. Lasse But the paragraph to which you are replying. Your answer is separated under this paragraph, a blank line. This corresponds to the usual reading direction from top to bottom. TOFU is absolutely unnecessary = (complete) T (ext your answer) O (up) F (ullqoute so complete text of the old mail) (bottom) U. Unnecessary is the reverse form TUFO. Occasionally, for the participants of abbreviations phrases used. Such abbreviations are explained here: http://de.wikipedia.org/wiki/Netzjargon # # # # # # 5 Pay attention to readability In German-speaking countries this includes compliance with the wholesale and Sensitive. Over a misspelling nobody gets upset, a gross disregard of spelling rules, or ignoring Punctuation contrast makes reading the text cumbersome. Note: On screen text reads differently than on paper. Therefore not save the set of paragraphs. Your readers will will thank you. Most programs can be well-read on line break set at 72 characters. # # # # # # 6 back in the form of a summary The moment where the solution to a problem requires a lot of mails and has the final answer is somewhere in the thread (group of messages that belong to a hidden issue), it is useful explain in a final email to all once again how the problem was and how it was resolved. This makes the List archive into a valuable pool of knowledge from the other can be used. Proposed solutions should be followed by a brief response, the other readers said that the proposed solution worked. 7 # # # # # # Mail program configured properly Take a closer look at the configuration of your menus Mail program. Your character set should be properly declared, so that umlauts are clearly displayed. Most suitable iso-8859-1, iso- 8859-15 or UTF-8 encoding. The maximum line length is 72 characters, 68 are located in the Practice of many very successful. The text of your mail is in the naked Text (ASCII) are (often the default is HTML), the Quote character is a '>' (greater) characters plus a space, the labeling for an answer is a single 'Re:' plus a space. Unfortunately, many mail programs ignore these standards in their Basic configuration. However, it is usually quite easy, the switch. Please make this effort. Please make your mail program so that no receiving / reading confirmations are required. An email that you send will receive about 500 times. If your comparison would be not so nice, the To prevent confirmation mail would be in your Inbox shortly flooded. # # # 8 # # # Do not send attachments to the list Any mail that you send to this list will automatically several hundred recipients forwarded. Many of them use Modems or other narrowband connections. Therefore, the Amount of data that goes over the list, be as small as possible (hence e.g. Only ASCII-mails). If a screenshot or a file necessary for understanding a Problem, then deputy to the file on one down Sever and post the link to load only on the list. You can also Mail shipping offer - then just wait until someone you this prompts to send the file via PM (private mail). On good cooperation, The team from the mailing list ******************************************* HTH M.
