On Wed, 14 Mar 2012 08:51:39 +0000 Ross Gardler <[email protected]> wrote:
> I've not experienced this in about a month of reasonably heavy > usage. Is there a sure-fire way to trigger the failure? I'd be > happy to try it. > > Sent from my mobile device, please forgive errors and brevity. > On Mar 14, 2012 8:41 AM, "Rory O'Farrell" > <[email protected]> wrote: > > > OOo 3.3 regularly failed on Windows 7 after Internet Explorer > > 9 had been installed (by Win7 SP1?). The fix was to either > > uninstall IE9 (IE8 reinstalls) or to disable OOo's automatic > > checking for updates. I have no access to a Windows 7 > > installation to check against, but if this problem carries > > forward to AOO 3.4 it will be a serious and very obvious > > problem. I ask if anyone has checked if either or both of > > these fixes are necessary on AOO 3.4. I can only give you some general discussion on the matter, as I don't use Windows 7. Speaking generally, the problem showed up as instability of existing OOo 3.3 installations after Win 7 updated to SP1. Subsequent to the SP1 update, which I think happened automatically in many cases, new installations of OOo 3.3 sometimes hung during install, or were unstable to the point of effective unusability. Many of the reports were uncertain - as you know, there is no Quality Control on the standard of Users (joke!), but either of the two fixes I outlined were reported to work in many cases. It was not necessary for IE9 to be used, merely present on the computer. If a User was an IE9 afficionado, we recommended reinstalling OOo 3.3 and performing a repair installation, selecting in that to disable automatic checking for updates. I have asked the same question on the Forum; hopefully some of the volunteers there will have relevant input, which I will echo here. -- Rory O'Farrell <[email protected]>
