On 9/19/2012 07:47, Regina Henschel wrote:
Hi all,
I notice a quality problem in bugzilla. Far too many issues are in
status CONFIRMED which should not be there.
For comparing do a search with:
Bug created 'greater or equal' 2008-09-18 and 'less than' 2009-09-18
and status changed from CONFIRMED
and resolution is any of DUPLICATE, INVALID
and same for the next years.
And then do the same with status changed from UNCONFIRMED
You get
Year from UNCONFIRMED from CONFIRMED
2009 >500 3
2010 >500 1
2011 >500 7
2012 204 82
Please, all those who have 'can confirm' rights in bugzilla, be more
careful.
- Your own new issue should be UNCONFIRMED. Someone else should confirm
your issue, if possible on a different operating system.
- Include duplicates in your search. You might not use the same words as
the older active issue, but your words are likely used in already
existing duplicates and those lead you to the active, already existing
issue.
- Make sure it is really a bug, and not only some settings or handling
you miss.
There are additional problems:
- Operating systems are set to "all" although submitter has only used 1
system.
- It is not clear, whether a problem occurs only with a special existing
document or can be seen with new documents.
- It is not clear whether the problem is new in our AOO or is inherited
from OOo.
- For import/export it is not clear, whether the different formats allow
a correct mapping, or a mapping is not possible because of missing
features.
To be clear, this is not about bug reports from users or persons, that
are not familiar with the special problem, but about issues, which were
set to CONFIRMED by someone. And from that person I expect, that he/she
cares for such things.
Kind regards
Regina
I think I see how to prevent an initial CONFIRMED status in BZ. If we
reach consensus, I will do that. (I am in favor.)
/tj/ (BZ admin)
