On 15 October 2012 13:23, Rob Weir <robw...@apache.org> wrote: > I know there was a mystery why we were getting a few questions/week to > ooo-private. I think I found a clue. > > Start from the bug tracking page, our BZ instance: > > https://issues.apache.org/ooo/ > > Note the language at the bottom "In case of problems with the > functioning of Apache OOo Bugzilla...". Average user doesn't know > Bugzilla from their elbow. They see "problem" and "Apache" and send a > note. > > The get an auto-response that says: > > "Thank you for contacting The Apache Software Foundation OpenOffice > Bugzilla > Administrators. > > - If your concern is a bug in the OpenOffice software, please re-send your > question to the ooo-us...@incubator.apache.org mailing list, or look > for an answer on the user forums at http://user.services.openoffice.org/ > . > > - For confidential matters ONLY, you may follow-up to the > privately-archived > ooo-priv...@incubator.apache.org mailing list. Normal bug reports are > not > confidential and should be directed to ooo-us...@incubator.apache.org." > > Does the user want private/confidential help? Of course they do. > Identity theft, spam, etc. Who wouldn't want this? > > IMHO, there is no good reason to mention ooo-private in the context of > support. This will only draw a percentage of users to send support > questions to the private list. In the very rare case where there is a > security-related issue, where confidentiality is warranted, the user > would be clueful enough to find the security page on the website and > submit the report that way.
+1 -- Ian Ofqual Accredited IT Qualifications (The Schools ITQ) www.theINGOTs.org +44 (0)1827 305940 The Learning Machine Limited, Reg Office, 36 Ashby Road, Tamworth, Staffordshire, B79 8AQ. Reg No: 05560797, Registered in England and Wales.
