I've made a change to the Support Requests tracker item to add a new
selection field for marking pending work. I rather like this approach,
since it is possible to have that field show up in the search results.
Take a look at how it looks and let me know what you thing.
Rick
On Sun, Aug 19, 2012 at 4:16 PM, Rick McGuire <object.r...@gmail.com> wrote:
>
>
> On Sun, Aug 19, 2012 at 3:59 PM, Mark Miesfeld <miesf...@gmail.com> wrote:
>
>> On Sun, Aug 19, 2012 at 12:43 PM, Rick McGuire <object.r...@gmail.com>
>> wrote:
>>
>> > One problem I had with the old tracker system was managing items that
>> needed
>> > multiple updates to complete. A good example are the enhancements,
>> which
>> > typically require updates to code, docs, and test cases. Looking at the
>> > system, I think we can use the labels capability to mark what sort of
>> > additional activity are needed for an item. All we need is a
>> convention.
>>
>> I agree with this, I've been thinking along the same lines, that we
>> just need some conventions that we are all aware of.
>>
>> > For example, adding labels of NEED_DOC or NEED_TEST would indicate this
>> item
>> > still needs these additional pieces. These tags can be removed once
>> those
>> > pieces are complete, so we have a better method of seeing what work
>> still
>> > needs to be done to an item. Thoughts?
>>
>> I think that as we use the new system a little bit we can probably
>> figure out how to use it better. I think we can set the tools up
>> better. For instance, it might be better to add a new field rather
>> than add agreed upon labels. I think, but haven't tried it yet, when
>> you add a new field, you can specify the type of field. One type of
>> field, again this is speculation at this point, one type of field is
>> like a combo box and you can specify what values are available in it.
>>
>> Well, I take it back about being better for your example. In that
>> example, agreed upon labels are better because you want several labels
>> for one item. I think my point was that there are probably other
>> areas in the tools that we can make good use of if we have a consensus
>> on what to do in those areas.
>>
>
> I hadn't realized we could add additional fields, but looking at the types
> of fields we can add, it appears keywords still would be a better option
> because we want something that is multi-valued and allows for the removal
> of tags once a task is complete.
>
> One thing I liked about the Jira system that Apache uses is the capability
> of creating subtasks to an item. Thus you could add additional tickets for
> "Write documentation for item xxxx" and manipulate them separately. The
> mail item could not be closed until the subtasks were also complete.
>
> Rick
>
>
>>
>> --
>> Mark Miesfeld
>>
>>
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