Can anyone help us? When we mark an item "claimed returned" and then the book is found we cannot return the item. We get a "check-in failed" message. We can delete the bar code and then reenter it and then it will return it but it stays on the patron record as having 1 item out and it is listed in the claims returned area and we have no idea how to get rid of it. Deleting the bar code and reentering probably wasn't a good idea but we were getting desperate!
Mary Toma South Central Regional Library 160 Main Street Box 1540 Winkler, MB R6W 4B4 204-325-5864 204-822-4092 [email protected]
