On Sat, 2010-02-13 at 05:14 +0000, [email protected] wrote: > My husband, a wonderfully generous and patient man, got the 1.4.0.7 version > of Evergreen set up on a local box for me to use for entering church library > records. He used the doku_wiki and completed all the steps for 1.4.0.6, > including testing everything successfully. Unfortunately, when I tried to > log in using the 1.4.0.6 staff client and what I understand to be the > "default" login (admin, password open-ils), I got this message: > > Network or server failure. Please check your Internet connection to > undefined and choose Retry Network. If you need to enter Offline Mode, > choose Ignore Errors in this and subsequent dialogs. If you believe this > error is due to a bug in Evergreen and not network problems, please contact > your help desk or friendly Evergreen administrators, and give them this > information: > method=open-ils.auth.authenticate.init > params=["admin"] > THROWN: > Network Failure: status = 404 > service=open-ils.auth&method=open-ils.auth.authenticate.init¶m=%22admin%22 > STATUS: > 404
If you can log in via srfsh using "login admin open-ils" but logging in via the OPAC or staff client fail, this is quite often the result of either: 1) Apache running before the OpenSRF services have been started - try restarting Apache as a first step. 2) Or the open-ils.auth / related database access services like open-ils.cstore / open-ils.storage aren't running (check the process list). Sometimes this happens because you run out of RAM and the out of memory killer kicks in and kills off random processes like the database itself. Hopefully this gives you and your husband a pointer in the right direction, along with the troubleshooting document that Jason pointed you at.
