We have had that problem a couple of time and I had to do helpdesk tickets because in some cases it was not coming off their record correctly.
Sharon Campbell Fayette County Public Library ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Wednesday, March 17, 2010 10:58 AM To: Evergreen Discussion Group Subject: [OPEN-ILS-GENERAL] Check out issue Has anyone else encountered this problem? Occasionally, (and only occasionally - we cannot recreate the problem) the same item is being checked out twice to the same patron and appears twice on their check-out receipt. We could live with that but here's the big problem - when it is returned it has to be checked in twice to totally remove it from the patron record. ie The program does not always realize the same item has been checked out twice, thus necessitating two returns. ??? Mary Toma South Central Regional Library 160 Main Street Box 1540 Winkler, MB R6W 4B4 204-325-5864 204-822-4092 [email protected]
