Hi Jason,
We have been running Evergreen since May 2008 when we went live on 1.2.1.4, and
have upgraded Evergreen upon each new version release. Though lately we haven't
had the staff time to be able to upgrade our system further, so we have been
running on 1.4 since its release. At the end of next month we are hoping to
upgrade to the current release of 1.6.
In regards to growth, our library hasn't had any, unless you count a mad
cataloguing frenzy! Our system usage is normal, therefore no need to 'beef up'
our server.
We have one server running the actual Evergreen system, then for our OPAC we
have a separate server, because we use VuFind as our OPAC, which doesn't cause
any problems.
The error which we receive at the Checkout screen and when retrieving patron
details is below. (I have even tried this at home on both my PC and Mac and
receive the same error!). Take note, that if you click the 'Ignore Errors'
button it will ignore the error and take you to the Checkout screen. Then, when
you wand in your item barcode it will display the error again. Click 'Ignore
Error' button again, it will close the dialogue box and will check the item out
to the user perfectly. This happen for each item barcode entered, and all
patrons/items across every library we have on Evergreen. This has never
happened before, and just showed up one morning.
Network Failure:Network/server failure. Please check your Internet connection
to staff.libraryservicestas.org.au and choose Retry Network. If you need to
enter Offline Mode, choose Ignore Errors in this and subsequent dialogs. If you
believe this error is due to a bug in Evergreen and not network problems,
please contact your helpdesk or friendly Evergreen admins, and give them this
information:method=open-ils.actor.user.checked_out.count.authoritativeparams=["6e826d7385aa64392feaf87dc3342c06",2]
THROWN:{"payload":[],"debug":"osrfMethodException: ***Call
to[open-ils.actor.user.checked_out.count.authoritative] failed for
session[1279585353.065375.12795853534286], thread trave trace [7]:\n Can't use
an undefined value as an ARRAY reference at
/openils/lib/perl5/OpenILS/utils/CStoreEditor.pm line 442 .\n\n","status":500}
STATUS:
Thank you in anticipation.
Kindest Regards,Joel
Joel Harbottle
Library Technician
Library Services (Tasmania)Email: [email protected]
> Date: Mon, 19 Jul 2010 08:09:06 -0400
> From: [email protected]
> To: [email protected]
> Subject: Re: [OPEN-ILS-GENERAL] FW: Checkout Problem
>
> > Has anyone ever seen this in Evergreen v1.4, or does anyone have any
> > probable idea of a way to fix this problem?
>
> Joel,
>
> Can you transcribe or screenshot the exact errors (the fine print)?
> Any errors showing up in the server logs? How long have you been
> running Evergreen and have you had a lot of growth, increase in usage?
> You may need to beef up your server.
>
> --
> Jason Etheridge
> | VP, Tactical Development
> | Equinox Software, Inc. / Your Library's Guide to Open Source
> | phone: 1-877-OPEN-ILS (673-6457)
> | email: [email protected]
> | web: http://www.esilibrary.com
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