This is what I have figured out about hierarchy as it pertains to the 'can have users' setting. If this is wrong, someone please correct me.

An org unit can be designated as having users, which means:

 - Workstations can register with that unit
 - Patrons can have that org unit as a home library
 - That org unit can be selected as a hold pickup point
 - That org unit can be selected as a working location for staff

In John and Vicki's suggested hierarchy, putting the patrons at the top level could make sense, but I think you also need to have users at the 2nd level so workstations can login and checkin the items. We found that having items at a level that did not have users (workstations) put the items in transit with no way to get them on shelf. Also, patrons may need to select a specific branch for holds pickup.

What we want for an org chart:

System          Has all patrons
Branch          Owns books

--
Martha Driscoll
Systems Manager
North of Boston Library Exchange
Danvers, Massachusetts
www.noblenet.org

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