It should be possible to notify patrons via email if a hold is canceled,
though I'm not sure it does this automatically. At the very least,
there appear to be hook events that make sense in this case, such as:
hold_request.cancel.expire_holds_shelf - A hold is cancelled because it
was on the holds shelf too long
hold_request.cancel.expire_no_target - A hold is cancelled because no
copies were found
hold_request.cancel.patron - A hold is cancelled by the patron
hold_request.cancel.staff - A hold is cancelled because it was cancelled
by staff
That covers four different ways that a hold can be canceled. This hook
would then lead to a potential email notification to the patron
informing them of what happened.
I don't see examples of this in our system, so I can't provide you with
a live sample right now. In theory though, this would be something
configurable through the "Notifications / Action Triggers" part of Local
Administration options in Evergreen through crafting a custom event
definition that uses those hooks to act on.
-- Ben
On 04/18/2012 02:04 PM, Katie Wallis wrote:
Hi,
Does Evergreen send notices to patrons when a hold they placed is
canceled? Or does it have that capability?
Katie
**
*Katie Wallis*
*Columbia Gorge Community College Library*
400 East Scenic Drive, The Dalles, OR 97058
[email protected] <mailto:[email protected]> | 541-506-6087
--
Benjamin Shum
Open Source Software Coordinator
Bibliomation, Inc.
32 Crest Road
Middlebury, CT 06762
203-577-4070, ext. 113
