We have noticed that "Restore overdues on lost item return" and "Void lost item billing when returned" do not work consistently. Though both are set as True (see screenshot), it only works when the lost item is returned to the "Circulation Library."
If it is returned to any other library in our consortium, it will work as if both are set as False, instead of True. See below. Both "Mona Lisa Smile" and "The Silence of the Lambs" have an item billing price of $21.00, processing fee of $5.00, and an overdue balance of $5.00. "Mona Lisa Smile," checked-in at PIED-NIC and then PIED-WIN, did not restore the overdues or void the item billing, but "The Silence of the Lambs" checked-in at Circulation Library PIED-WIN, only, did. Why the inconsistent behavior? We are on Evergreen 2.1. I think I understand what is happening, but I need an official explanation. Thanks George Tuttle Computer Services Librarian Piedmont Regional Library System 770-867-2762 x113 770-891-0654 (cell) 770-867-7483 (fax) <mailto:[email protected]> [email protected]
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