Hi Donna,
Thank you so much for your reply.
In fact the problem you describe is another that our customer faces so I
would be very grateful if you could send me a copy of your procedure as
I am sure that this would help them greatly.
However our more pressing issue is the lack of hold alerts and these are
really specific to the opportunistic type of holds.
I look forward to receiving a copy of your procedure in due course.
Please send to [email protected].
Regards,
Fiona
On 10/01/2013 11:44, Donna Rowland wrote:
Fiona,
I'm not sure this holds issue is the same as we were having, but
below is how we were told holds for new items are processed. I do have
a copy of a procedure for this and if you think it would help I will
send off list. The 24 hour mark may or may not have been part of our
problem, but I have heard no other complaints since I sent out the
procedure.
'When a new item is added to the system, it can take up to 24 hours
for Evergreen to
recognize all holds for the new item. Existing holds do not add a new
item to their list of potential items until they hit their 24 hour
mark and update themselves.For example a library patron places a hold
at 10:00 am, and the library cataloged a new copy earlier that
morning, the 1:10 pm “hold update cycle” will catch the new item. If
staff want new items to be included in the hold list, and not wait the
24 hour period, they can reset holds and force a re-creation of their
potential items list so new items
can be processed accordingly.'
Donna Rowland
Fontana Regional Library
System Admin.
On Thu, Jan 10, 2013 at 6:21 AM, Fiona Borthwick
<[email protected]
<mailto:[email protected]>> wrote:
Hi,
I didn't receive any responses to this so I am reposting in the
hope that someone may have some useful ideas for
me.................................
Many thanks!
Fiona
-------- Original Message --------
Subject: Hold alerts problem
Date: Tue, 18 Dec 2012 17:17:00 +0000
From: Fiona Borthwick <[email protected]>
<mailto:[email protected]>
To: Evergreen Discussion Group
<[email protected]>
<mailto:[email protected]>
Hi,
We have a customer who is experiencing regular problems with hold alerts
not appearing and items being routed back to the shelf. They are using
Evergreen 2.2.2.
This is consistently happening and we cannot find any reason to cause this.
There are 3 main problems:
1) Generally hold alerts are not being seen at checkin. Items are
being routed back to the shelf despite there being holds. Furthermore
these same items are being allowed to be checked out and there is NO
warning that the item cannot be issued due to holds.
2) We can clearly see holds placed at Title level and they are visible
via the View Holds screen. This can often look peculiar too as the
holds queue seems to run from (example) 1 - 17 and then start again at
number 42. Once the 17th hold had been filled, Evergreen sent the items
back to the shelves as it didn't seem to think that there were any other
holds.
3) Newly added items are not being trapped for holds. This is despite
having the checkin modifiers correctly set and processing the items.
Thehold_targeter.pl <http://hold_targeter.pl> script is running regularly.
The 'Retarget Local Holds' and 'Retarget Local Statuses' flags are
enabled in the Checkin Modifiers.
There are no specific holds values set in the Library Settings Editor.
The only populated settings are as follows:
-- Block Renewal of Items Needed for Holds (set to TRUE for the consortium)
-- Default Hold Shelf Expire Interval (set to different times per system)
-- Expire Alert Interval (system setting)
-- Expire Interval (system setting)
-- FIFO (set to TRUE for consortium)
As you can imagine this is causing major problems for our customer. We
have spent considerable periods of time investigating the problem and
testing different scenarios with hold policies but the alerts are simply
not appearing when using the Checkin (F2) screen.
Does anyone have any ideas why this could be happening?
Thanks,
Fiona
--
Fiona Borthwick
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions
+44 (0) 800 756 6803 (phone)
+44 (0) 7540 768230 (mobile)
+44 (0) 800 756 6384 (fax)
[email protected] <mailto:[email protected]>
skype: fionaborthwick1
http://www.ptfs-europe.com
--
___________________________________________________________________
Real knowledge is to know the extent of one's ingnorance.
/~Confucius/
Donna Rowland ([email protected] <mailto:[email protected]>)
Finance Assistant
Fontana Regional Library
33 Fryemont Rd.
Bryson City, NC 28713
Voice: 828-488-2382 ext.26
Fax: 828-488-2638
“Opinions expressed in this message may not represent the policy of my
library. Alle-mail sent to or from the Fontana Regional Library e-mail
systems is subject to monitoring and disclosure to third parties,
including law enforcement personnel.”
--
Fiona Borthwick
Customer Services Consultant, PTFS Europe Limited
Content Management and Library Solutions
+44 (0) 800 756 6803 (phone)
+44 (0) 7540 768230 (mobile)
+44 (0) 800 756 6384 (fax)
[email protected]
skype: fionaborthwick1
http://www.ptfs-europe.com
