Hi all,
Just a bit of clarification on the holds notification number. The
daytime phone number is indeed the phone number that will show by
default on the "place hold" screen for the patron, and this is where you
will want to migrate the primary phone number for your patrons.
However, the patron can change the default holds notification number in
their patron preferences, and that number may have no relationship with
any phone number listed in the patron's record. In addition, at the time
of placing the holds, the patron may also change the hold notification
number that is used for a specific hold. For example, imagine a
situation where a patron uses their daytime phone number by default, but
is placing holds while they are spending a few weeks in their vacation
home. They may choose to change the phone notification number for those
holds that they expect will arrive while on vacation.
Once a hold is placed, the hold notify number is stored with the hold
itself and has no ties with phone numbers in the patron record. This can
sometimes be a training issue for staff when a patron changes the
daytime phone number in his/her record. Updating the daytime number will
not update the hold notify number for those holds that have already been
placed, and staff need to take an extra step of looking up the patron's
existing holds to see if the number needs to be updated there as well.
It's probably more information than you need for your migration, but I
thought I would mention it since new libraries are often confused when
they see phone numbers on the holds slip that don't match any numbers in
the patron record.
Kathy
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
[email protected]
Twitter: http://www.twitter.com/kmlussier
On 6/19/2013 4:22 PM, Sharon Campbell wrote:
Evergreen uses the daytime phone #. I have noticed if there is no
phone # in the daytime slot, but numbers in either or both of the
others our holds slips do not print a phone #. There has to be a
number is the daytime slot to show on the holds slip.
Sharon Campbell
Fayette County Public Library
1821 Heritage Park Way
Fayetteville, GA. 30214
Library Main Number 770-461-8841
[email protected]
My Direct Number 770-305-5332
------------------------------------------------------------------------
*From:* [email protected]
[mailto:[email protected]] *On Behalf
Of *Deana Cunningham
*Sent:* Wednesday, June 19, 2013 4:07 PM
*To:* [email protected]
*Subject:* [OPEN-ILS-GENERAL] Question regarding patron phone numbers
for holds
Hi,
We are working on migrating our patron data from our old system into
Evergreen. We have a number of patrons with three phone numbers, and
Evergreen accommodates that very well. However, we are wondering what
information Evergreen provides when hold notices are triggered -
daytime phone, evening phone, other phone or all three?
Thanks,
Deana Cunningham
Branch Manager, South Branch Library
1550 S. Campus Dr.
Creedmoor, NC 27522
Phone: (919) 528-1752
Fax: (919) 528-1376
[email protected]
