Hi Deana,
We have three Express Libraries in our system - lockers where patrons
can pick up books they put on hold. When we were running Evergreen
2.3.2 everything worked fine with these locations. However, we
upgraded to 2.5.1 awhile back and I just now noticed that the Express
libraries are grayed out as hold pickup locations both through the
staff client and the OPAC patron side. I have looked over the Org
Types and Org Unit settings in the admin - server admin menu but
cannot see what is wrong. I don't have addresses set up for these
locations, but I don't have addresses set up for our other physical
library branches either.
There is a new library setting in 2.5 to disallow a branch to be used as
a pickup location. Is it possible that this setting was enabled? Also,
when you looked at the org unit types, did you verify that this level of
the hierarchy can have users?
The other problem is more ominous. Yesterday we had a patron come in
insisting he had returned a book that was still checked out on his
account. When I looked at the item status, it said it was available
and that it was added to the system June 13. When I talked to our tech
services person, she said the book came to her as misscanned or
noncataloged, so she had added it back in the system. I figured it was
a fluke until today. We were checking in items from the book drop when
one came up as misscanned or noncataloged. I looked at the patron
record for the other books that came in that were likely checked out
by the same patron and, sure enough, this book was there. I tried
scanning and typing the number in and even searched the catalog by
title but there is no record of this item at all, except on this
patron's account. My suspicion is that something happened and some
records were dropped, but I don't have the faintest idea how to begin
troubleshooting this.
It sounds like these copies were deleted from the system while they were
checked out to users. When that happens, you can't find them through the
staff client (but you can find them in the database), but they will
continue to appear on the patron's record. I believe you can check them
in directly from the patron's record. There was a recent discussion on
the list on how other Evergreen sites handle this issue and about
whether they give permission to staff to delete items when they are in a
checked out status.
http://georgialibraries.markmail.org/thread/zjfevzofonh6t3k3
I hope this helps!
Kathy
Kathy Lussier
Project Coordinator
Massachusetts Library Network Cooperative
(508) 343-0128
[email protected]
Twitter: http://www.twitter.com/kmlussier
On 6/17/2014 1:34 PM, Deana Cunningham wrote:
Hi,
We have three Express Libraries in our system - lockers where patrons
can pick up books they put on hold. When we were running Evergreen
2.3.2 everything worked fine with these locations. However, we
upgraded to 2.5.1 awhile back and I just now noticed that the Express
libraries are grayed out as hold pickup locations both through the
staff client and the OPAC patron side. I have looked over the Org
Types and Org Unit settings in the admin - server admin menu but
cannot see what is wrong. I don't have addresses set up for these
locations, but I don't have addresses set up for our other physical
library branches either.
The other problem is more ominous. Yesterday we had a patron come in
insisting he had returned a book that was still checked out on his
account. When I looked at the item status, it said it was available
and that it was added to the system June 13. When I talked to our tech
services person, she said the book came to her as misscanned or
noncataloged, so she had added it back in the system. I figured it was
a fluke until today. We were checking in items from the book drop when
one came up as misscanned or noncataloged. I looked at the patron
record for the other books that came in that were likely checked out
by the same patron and, sure enough, this book was there. I tried
scanning and typing the number in and even searched the catalog by
title but there is no record of this item at all, except on this
patron's account. My suspicion is that something happened and some
records were dropped, but I don't have the faintest idea how to begin
troubleshooting this.
Any advice?
Deana
Deana Cunningham
Branch Manager, South Branch Library
1550 S. Campus Dr.
Creedmoor, NC 27522
Phone: (919) 528-1752
Fax: (919) 528-1376
[email protected]
