Michelle, Thanks!
I did check on that. We don’t have any for our particular library, but there are several for the whole consortium. Do we have to create / duplicate them or just have ANYTHING for OU individually? Jennifer -------------------------------------------------- Jennifer Walz, MLS - Head of Research & Distance Services Kinlaw Library - Asbury University One Macklem Drive, Wilmore, KY 40390 859-858-3511 ext. 2269 [email protected] From: Open-ils-general [mailto:[email protected]] On Behalf Of Morgan, Michele Sent: Tuesday, October 20, 2015 1:20 PM To: Evergreen Discussion Group Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron" Jennifer, This may be a shot in the dark, but you may want to check under Admin -> Server Admin -> Billing Types to see if you have entries in there. When adding a bill, there needs to be at least one billing type to choose. Echoing what others have said, workflow steps might provide more clues. Hope this helps, Michele -- Michele M. Morgan, Technical Assistant North of Boston Library Exchange, Danvers Massachusetts [email protected]<mailto:[email protected]> On Tue, Oct 20, 2015 at 1:12 PM, Ben Shum <[email protected]<mailto:[email protected]>> wrote: Hi Jennifer, The main page for every mailing list usually has a link to the archives for that list. For example: http://libmail.georgialibraries.org/mailman/listinfo/open-ils-general will lead you to a link for http://libmail.georgialibraries.org/pipermail/open-ils-general/ Kathy quoted Erica's question in her reply... but basically we're looking to find out what steps you took in the client to reach the error you're seeing. It's helpful for troubleshooting to be able to try replicating the procedure that leads to a supposed error. That all said, I was curious and checked line 188 of bill_wizard.js which is where the error is said to occur in your message. That line seems to be looking for a user for a grocery bill. Perhaps there is something wrong with the patron's bills that is being retrieved and a grocery bill is not being retrieved or looked up properly. Does this error only occur on a specific user(s) or does it happen with every bill retrieval? Perhaps it's a migration related problem with your data. I'm not sure what's the best way to guide you to check on these technical factors without knowing more about your database. And this forum might be limited in what we can suggest too. -- Ben On Tue, Oct 20, 2015 at 1:00 PM, Walz, Jennifer <[email protected]<mailto:[email protected]>> wrote: > All – > > > > I have some how been “suspended” from the listserv for a few days. I keep > getting notices and I keep “reauthorizing” my listserv access. > > > > So, I have missed any messages from Sun until today I think. > > > > If you don’t mind, can you resend? Or maybe there is the archive…. I > don’t know where it is though. > > > > Thanks! > > > > Jennifer > > -------------------------------------------------- > Jennifer Walz, MLS - Head of Research & Distance Services > Kinlaw Library - Asbury University > One Macklem Drive, Wilmore, KY 40390 > 859-858-3511 ext. 2269<tel:859-858-3511%20ext.%202269> > [email protected]<mailto:[email protected]> > > > > From: Open-ils-general > [mailto:[email protected]<mailto:[email protected]>] > On Behalf Of > Kathy Lussier > Sent: Tuesday, October 20, 2015 12:57 PM > To: > [email protected]<mailto:[email protected]> > Subject: Re: [OPEN-ILS-GENERAL] ERROR when trying to "bill a patron" > > > > Hi Jennifer, > > Erica Rohlfs from ESI sent you a response via the list earlier today. > > > Good Morning Jennifer, > > > > Will you please step us through the workflow that you were attempting to > perform when you received this error? Was it when you clicked Bill Patron or > was there more involved with the workflow/patron account? > > > > Thank You, > > Erica > > > If we have more information on the workflow, we might be in a better > position to help out. > > Thanks! > Kathy > > On 10/20/2015 12:39 PM, Walz, Jennifer wrote: > > > > All – > > > > Why are we getting this error message?? > > > > !! This software has encountered an error. Please tell your friendly system > administrator or software developer the > following:\npatron/bill_wizard.xul\nTypeError: billing_list.sort(function > (a, b) {if (a.name<http://a.name>() > b.name<http://b.name>()) {return 1;}if > (a.name<http://a.name>() < b.name<http://b.name>()) {return > -1;}return 0;})[0] is undefined\n > > > > And then when we say ok, we get this one too: > > > > Please open a helpdesk ticket and include the following text: > > > > Mon Oct 19 2015 15:29:04 GMT-0400 (Eastern Daylight Time) > > > > bill_wizard > > > > > > { > > > "fileName":"oils://remote/xul/rel_2_8_2/server/patron/bill_wizard.js", > > "lineNumber":188 > > } > > !! This software has encountered an error. Please tell your friendly system > administrator or software developer the > following:\npatron/bill_wizard.xul\nTypeError: > window.bill_wizard_event_listeners is undefined\n > > > > What does this mean and how do we fix it?? > > > > Thanks! > > > > Jennifer > > > > -------------------------------------------------- > Jennifer Walz, MLS - Head of Research & Distance Services > Kinlaw Library - Asbury University > 1 Macklem Drive, Wilmore, KY 40390 > 859-858-3511 ext. 2269 > [email protected]<mailto:[email protected]> > > > > > > -- > > Kathy Lussier > > Project Coordinator > > Massachusetts Library Network Cooperative > > (508) 343-0128<tel:%28508%29%20343-0128> > > [email protected]<mailto:[email protected]> > > Twitter: http://www.twitter.com/kmlussier -- Benjamin Shum Evergreen Systems Manager Bibliomation, Inc. 24 Wooster Ave. Waterbury, CT 06708 203-577-4070, ext. 113<tel:203-577-4070%2C%20ext.%20113>
