For Bibliomation, we only added an event parameter for "sender_email" to be "[email protected]" for that action/trigger event definition. With SMS text messages, there was no good way to give users a reply location that would work consortium-wide. So, while it's bad that we do not give users any way to respond since no-reply is a dead-end, it was assumed that patrons would find other means of contacting the library (phone. email, etc.) if they needed to change the nature of their hold request. For a time, we thought about tacking on a "please contact your library" statement to the messages, but that added too much text to the text message itself, which ruins the whole point of using short text messages with character limits.
I do not have any collected feedback from actual users on how they perceive these actions on our part. -- Ben On Tue, Nov 3, 2015 at 10:09 AM, Morgan, Michele <[email protected]> wrote: > We are looking at making improvements to our SMS hold notification template. > Right now we're using the out of the box template in our trigger: > > [%- USE date -%] > [%- user = target.0.usr -%] > From: [%- params.sender_email || default_sender %] > To: [%- params.recipient_email || > helpers.get_sms_gateway_email(target.0.sms_carrier,target.0.sms_notify) %] > Subject: [% target.size %] hold(s) ready > > [% FOR hold IN target %][%- > bibxml = helpers.xml_doc( hold.current_copy.call_number.record.marc ); > title = ""; > FOR part IN bibxml.findnodes('//*[@tag="245"]/*[@code="a"]'); > title = title _ part.textContent; > END; > author = bibxml.findnodes('//*[@tag="100"]/*[@code="a"]').textContent; > %]TITLE:[% title %] @ [% hold.pickup_lib.name %] > [% END %] > > Which generates something like this: > > From: [email protected] > To: [email protected] > Subject: 1 hold(s) ready > > TITLE:Life, the universe and everything @ Danvers > > > One issue we are having is with replies to these messages. A patron may > reply asking to cancel the request, but there's no way to identify the hold > from their reply. > > If you have made improvements to your SMS template, can you share what you > have done? > > Thanks, > Michele > -- > Michele M. Morgan, Technical Assistant > North of Boston Library Exchange, Danvers Massachusetts > [email protected] > -- Benjamin Shum Evergreen Systems Manager Bibliomation, Inc. 24 Wooster Ave. Waterbury, CT 06708 203-577-4070, ext. 113
