I believe the library setting is more for OPAC display status, I could
be wrong. I don't know of anything that uses it in A/T.
The grouped events delay individually, as far as I know, so only those
that are valid during a given run will be considered for grouping.
From my understanding, there is, basically, no way to guarantee
grouping unless the notifications go out once a day. And even that
becomes a potential problem if something automated is returning things
in the middle of the night.
Quoting Josh Stompro <stomp...@exchange.larl.org>:
Hello, could someone please help me out with understanding a few
things about action triggers, specifically about their use with hold
pickup notices.
I just had a situation where a customers holdshelf items were
checked in one every 30 minutes, so the customer received 4 phone
calls, one for each item, so I just want to adjust our settings so
that doesn't happen again.
First question, does the "Hold Shelf Status Delay" library setting
have anything to do with action triggers? Or is that just dealing
with the display in the catalog?
Second question, the hold shelf events get grouped by the usr, when
there are multiple events. The Event def delays based on the shelf
time field. Does the delay logic take effect on the grouped events,
or just on each event individually? If the delay is 15 minutes, is
that based on the latest event in the grouping, or just each item
individually?
For hold pickup emails it isn't such a big deal, since emails are
usually free to all parties. Phone calls and SMS should try to
minimize notifications since there are sometimes costs involved.
Maybe the telephony side of things should try to combine calls after
they have been queued, and include a check to not call one number
more than x times a day for the same customer to protect against a
barrage of phone calls.
Another issue I have to figure out is how to deal with the sites
that are only open 2-3 hours a day, 1-3 times a week. They need
hold pickup notifications to go out quickly to give the customer a
chance to make it in during their limited hours, vs sites that are
open 20+ hours a week that can afford to delay more to group more.
Any tips would be appreciated.
Thanks
Josh
--
Thomas Berezansky
Assistant Network Administrator
Merrimack Valley Library Consortium
4 High ST, Suite 175
North Andover, MA 01845
Phone: 978-557-8161
