Forsyth NC runs a report on the 15th of every month identifying the email addresses of those patrons whose cards expire the next month. We use vendor Constant Contact to send a mass email to all those addresses letting the patrons know that their cards are due to expire. Included in the text of the message are instructions for how to renew. Hope that helps!
Thanks, Lise On Fri, Dec 18, 2015 at 5:33 PM, Vince Giordano < vgiord...@juniatalibrary.org> wrote: > Does anyone use a method for reminding patrons that their library card is > soon expiring? > > We are having patrons who primarily use Overdrive contact us and say there > is an error or block on their account (due to their card expiring). I > didn't know if there was a feature to send out a courtesy email of some > kind. Putting a reminder message on the footer of the print receipt is one > I am considering. > > > <https://www.avast.com/?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> > This > email has been sent from a virus-free computer protected by Avast. > www.avast.com > <https://www.avast.com/?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> > <#151b73adbade270e_DDB4FAA8-2DD7-40BB-A1B8-4E2AA1F9FDF2> > -- Lise Keppler, Technical Services Forsyth County Public Library 2851 Fairlawn Dr Winston Salem NC 27106 336-703-3048