I ran across an issue like this just recently.
The ejabberd settings around line 125 with max_stanza_size was too small.
Equinox helped me out and we quadrupled it to 20000000.
This does require a restart of ejabberd, opensrf and apache though.

Ejabberd is the XMPP server that communicates searches with opensrf

Another possibility is that your database requires a reingest to reindex
all the records in the system.

Others may have more suggestions as we just started using Evergreen last

On Wed, 19 Dec 2018 at 16:43, Beth Longwell <blong...@eou.edu> wrote:

> Evergreen libraries,
> We recently upgraded to 3.1.7 from 2.11. Before the upgrade we were
> experiencing slowness and failed searches even for known items in the
> catalog. We thought with the upgrade that this would go away but it has
> not. So far, most of the slowness seems to be on keyword searches but we
> are having the libraries track when the problem occurs and the search
> details so we will have more information.
> Have any of you experienced something similar?  Any ideas on what we can
> do?
> There are 74 libraries in our consortium, many of them small. We have two
> application servers and have not seen any indications of load problems.
> Thanks in advance for any help,
> Beth Ross
> Systems Manager
> Sage Library System

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