I neglected to include the link to apply:


From: Open-ils-general <open-ils-general-boun...@list.georgialibraries.org> On 
Behalf Of Murphy, Benjamin
Sent: Wednesday, July 17, 2019 4:03 PM
To: Evergreen Discussion Group <open-ils-general@list.georgialibraries.org>
Subject: [External] [OPEN-ILS-GENERAL] New Position at NC Cardinal: Application 

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NC Cardinal provides access to Evergreen for approximately half of the public 
libraries throughout North Carolina. We’re looking to add a team member with 
the ability to contribute to the larger Evergreen project as well as helping to 
administer the software.


The NC Cardinal Application Administrator/Developer acts as the technical lead 
for the NC Cardinal team, monitoring the Evergreen Integrated Library System 
(ILS) software, troubleshooting issues that arise and developing solutions to 
improve the performance and functionality of the software. This position 
performs Tier II support activities and manages the relationship with our 
hosting provider’s technical team. This position also engages and contributes 
to the larger open source Evergreen project, helping to influence development 
of the software, fix bugs and advocate for improvements based on the needs of 
the NC Cardinal consortium. This position acts as a lead on the technical 
aspects of special team projects, such as libraries migrating into the 
consortium, or projects to scrutinize, consolidate and improve data in the 

Responsibilities include:

  *   Writes software patches, utility scripts, and other software applications 
as required.

  *   Recommends and creates action plans for systems development and/or 
integration. Executes technical tasks associated with system integration 
testing of operating systems, databases, system utilities, and hardware 
upgrades, as well as of new software and hardware technologies.  Ensures 
testing evaluates all possible impacts of the new technology on the current 
  *   Coordinates major software upgrades and creates documentation for user 
community detailing changes.
  *   Assists in the scheduling and performance of upgrades of software and 
databases, adding new structures or elements, taking into account system 
specific dependencies.
  *   Assists with process of migrating libraries into the consortium, helping 
to specify and explain configuration options and implement configuration 
  *   Leads consortium-wide projects to improve system performance through 
consolidation of item types, patron types or shelving locations, as well as 
database cleanups of empty bib records or long dormant patrons.
  *   Creates queries against database to identify and resolve issues and 
inconsistencies with metadata, and monitor efficiency of resource sharing. 
Designs report templates for members of the consortium to facilitate statistics 
and reporting needs.
  *   Helps to prepare project plans and draft Request For Proposals for 
technical services from outside vendors.
  *   Serves as an expert resource and technical lead for the NC Cardinal 
  *   Monitors system performance. Tunes system and applications to avoid 
performance issues.
  *   Provides Tier II support to public library staff on a variety of 
circulation and patron issues. Investigates issues identified by patrons and 
develops solutions through software development, system modifications, or 
configuration changes. Serves as a backup for Tier I support when necessary.
  *   Isolates or verifies problems, gauges severity, and establishes 
priorities. Provides problem reports to managers and customers. Posts solutions 
and suggestions on support Web pages and email discussions.
  *   Identifies, logs/documents, and researches technical problems to ensure a 
timely resolution. Manages communication with hosting provider about technical 
issues, submitting tickets and monitoring status.
  *   Evaluates technical support services regularly; streamlines processes and 
procedures for greater efficiency and effectiveness; identifies unmet needs.
  *   Develops and regularly updates informational websites and documentation. 
Identifies tools and technologies to improve service; conducts research and 
assessment; and recommends appropriate choices.
  *   Serves as technical consultant for NC Cardinal staff regarding software 
functionality and mentors less experienced team members.
  *   Serves as technical liaison between NC Cardinal, and the Evergreen ILS 
open source software development community.
  *   Participates in Evergreen software development planning; analyzes 
requirements and designs systems.
  *   Reports bugs to the larger Evergreen community and participates in 
development and bug patches of the Evergreen open source software.
  *   Maintains knowledge of current trends and developments in the field by 
reading appropriate books, journals, and other literature, and attending 
related seminars and conferences; applies trends and technologies where 

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