Thanks for sharing the screen shot, Eva. We have similar language that instructs the patron to check with their home library if they don't get the email in half an hour.
Jason On 12/19/19 6:39 PM, Cerninakova Eva wrote: > We are runnig the password reset request trigger every five minutes, > however, to avoid patrons confusion, we have added the information to > catalog, that they get email within five minutes (see the attached file). > > Eva > > > > > > --- > Mgr. Eva Cerniňáková > [email protected] <mailto:[email protected]> > Tel. +420 211 222 409 > > Knihovna Jabok > http:/knihovna.jabok.cz <http://knihovna.jabok.cz> > Tel. +420 211 222 410 > Jabok - Vyšší odborná škola sociálně pedagogická a teologická > Salmovská 8, 120 00 Praha 2 > > > > pá 20. 12. 2019 v 0:04 odesílatel Terran McCanna > <[email protected] <mailto:[email protected]>> > napsal: > > We're running this every minute (also on its own granularity). It's > usually less than 100 requests per day. > > > > Terran McCanna, PINES Program Manager > > ------------------------------------------------------------------------ > > Georgia Public Library Service | University System of Georgia > > 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341 > > (404) 235-7138| [email protected] > <mailto:[email protected]> > > http://help.georgialibraries.org | [email protected] > <mailto:[email protected]> > > > <https://www.facebook.com/georgialibraries> > <https://www.twitter.com/georgialibs> > > Join our email list <http://georgialibraries.org>for stories of > Georgia libraries making an impact in our communities. > > > > > On Thu, Dec 19, 2019 at 5:48 PM Jason Stephenson <[email protected] > <mailto:[email protected]>> wrote: > > Hi, all. > > We've had some comments from staff and patrons about how long it > takes > for password reset emails to be sent. We're currently running the > action trigger for this with its own granularity once every 5 > minutes. > > I'm writing to ask what frequency other sites run this trigger. > > We're thinking of running it once per minute. > > Cheers, > Jason >
