Hi Chris, This has happened in PINES when the bill does not close properly. It has been reported as a bug and I believe it has been fixed for later versions.
What I did was go in and add a penny to the bill and then pay the penny to force the bill to close. I hope this helps. Thanks, Dawn Dale, PINES Services Specialist - Circulation Georgia Public Library Service | University System of Georgia 2872 Woodcock Boulevard, Suite 250, Atlanta, GA 30341 tel: 404.291-2800 | dd...@georgialibraries.org <https://www.facebook.com/georgialibraries> <https://www.twitter.com/georgialibs> Join our email list <http://georgialibraries.org/subscription/> for stories of Georgia libraries making an impact in our communities. On Thu, Jan 30, 2020 at 7:52 AM Frasur, Ruth <rfra...@library.in.gov> wrote: > In 3.2, there is no actions menu in the other/special circulations menu. > This is generally where the non-cataloged items show up. I’m not sure if > this is a feature or bug. (I feel like that should be a trivia category) > > > > Ruth Frasur > > *Evergreen Development and Support Administrator* > > Indiana State Library > > 140 N. Senate Ave. > > Indianapolis, IN 46204 > > (317) 460-7556 > > > > *From:* Open-ils-general [mailto: > open-ils-general-boun...@list.georgialibraries.org] *On Behalf Of *Diane > Disbro > *Sent:* Wednesday, January 29, 2020 8:33 PM > *To:* Evergreen Discussion Group < > open-ils-general@list.georgialibraries.org> > *Subject:* Re: [OPEN-ILS-GENERAL] Special circulations problem > > > > **** This is an EXTERNAL email. Exercise caution. DO NOT open attachments > or click links from unknown senders or unexpected email. **** > ------------------------------ > > Hi - > > > > You tried Check In from the Actions menu? > > > Diane Disbro > > Pronouns: she/her > > Branch Manager/Circulation Coordinator > > Union Branch > > Scenic Regional Library > > 251 Union Plaza Drive > > Union, MO 63084 > > (636) 583-3224 > > ddis...@scenicregional.org > > > > > > > > > > > > On Wed, Jan 29, 2020 at 5:37 PM Chris Owens <cow...@blanlibrary.org> > wrote: > > Would anyone happen to know how to clear an item out of the Other/Special > Circulations category on a patron's account (version 3.3)? The item has no > bills attached that I can see and has been circulating among other patrons, > but I cannot figure out a way to delete it from this patron's account. > > Thanks, > Chris > > -- > > Chris Owens > > Director > > Blanchester Public Library > > 110 N. Broadway > > Blanchester, OH 45107 > > 937-783-3585 > > 937-783-2910 (fax) > > cow...@blanlibrary.org > > > > > >