Please forward your resumes to [EMAIL PROTECTED]

Business Analyst with Call Center Experience
Albany, NY
 3-6  Months

2 BA's who must work n Albany  - Good call center BA's
Need to document current state environment  
- eventually need a requirementes doc  
- application call flow - 
- Work with  dev team  
- current state environment  
- building out new environment  in central region  
- end of life for current IVR system  
-  technology - system is going to fail - not able to get parts - 
- identify the gap as what is and what can be converted to the new IVR platform 
- current is - Conversant - Edify Genesys 

ask the right question as to what is on the box and what goes where  






Urooj Corporation

Unlock Your Potential !


Inc. 500 Company



Direct: 201-334-5256


Yahoo IM  raadia_urooj



Ranked No. 399 Inc 500 Fastest growing private companies in America.
Ranked No. 33 in the Top Companies in New York-Northern New Jersey-Long Island, 
Ranked No. 37 in the Top Companies in HR 



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